Reactivate or reset your NAB Connect mobile token

Follow these steps to learn how to reset your NAB Connect access if you’ve forgotten your PIN or locked yourself out.

  • 1

    Step 1

    On the NAB Connect app home screen, tap More.

  • 2

    Step 2

    Tap Reset User.

  • 3

    Step 3

    Make sure you have your user ID and email, then tap Next.

  • 4

    Step 4

    Enter your user ID and tap Next.

  • 5

    Step 5

    We’ll send an SMS code to your mobile. Enter the code and tap Next.

  • 6

    Step 6

    Enter your date of birth and email address registered to NAB Connect, then tap Next.

  • Complete

    We'll send you an SMS code and activation email. Use these to activate your new token and login.

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Related guides

See some of our other guides to help you get the most out of NAB Connect.

Using NAB Connect when you are overseas

Learn how to continue banking with NAB Connect while you are overseas.

Payment cut-off times

Read our NAB Connect payment processing information and cut-off times.

Authorise a payment with a mobile or physical token

Use our guide to authorise a payment with a mobile or physical token in NAB Connect.

Important information