Steps for switching a User to a Mobile token
Make sure you’re logged into NAB Connect as an Administrator to get started.
- From the Admin menu, select 'Users and Permissions'.
- Select the checkbox for the User you would like to switch to a mobile token.
- Select 'Request Mobile token'.
- Confirm that all the details on the screen are correct and select ‘Request’.
You will receive an Activation email and SMS with instructions for setting up the new Mobile token.
Related guides
See some of our other guides to help you get the most out of NAB Connect.
How an Administrator can reset a mobile token
Watch our video to learn how an Administrator can reset another user’s mobile token in NAB Connect.
Create a new User in NAB Connect
Use our guide to learn how to create a new User in NAB Connect.
Update your contact information in NAB Connect
Use our guide to update your contact details in NAB Connect.
Contact us for NAB Connect enquiries
Call us
Monday to Friday, 7:30am to 8:00pm (AEST/AEDT)
Saturday, 9:00am to 2:00pm (AEST/AEDT)
Within Australia: 1300 888 413
Overseas: +61 3 8641 9930
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