Description of payment statuses

Make sure you’re logged into NAB Connect to get started. 

To view the status of a payment, select ‘Payment register’ within the Payment menu.

Payment status Description
Validating Interim status given when a payment is being validated – this includes checking that any NAB Accounts in the file are valid and that the BSBs for all other transactions are valid.
Requires repair

Payment has failed the validation process. Status changes to ‘Requires Repair’ to alert the User to fix and re-submit.

To check the error on the payment, view the payment and select Payment history or View payment history. 
Requires authorisation Payment has been submitted by a User and is ready for an ‘Authoriser’ to authorise according to your payment rules. This is also the status for partially authorised payments.
Requires approval

Payment has exceeded the daily payment limit (controlled by Administrators). This status requires the payment to be actioned (‘Approve/Decline’) before it can be authorised.

To check the payment daily limit, view the payment and select Payment history or View payment history.
Requires bank approval Payment has exceeded available funds or limit (for Direct Entry Debit) and requires approval by your NAB Banker before it can be processed.
Future dated Payment has been authorised but has a Value date in the future.
Processing Payment is in the process of being processed. This includes the time taken for the payment to complete ‘Fraud Checking’.
Pending funds Payments that have been authorised for processing but have failed available funds checking.
Rejected

Payment has been rejected by NAB. This includes incorrectly formatted ABA files and incorrect international transfers.

To check the reason of rejection, view the payment and select Payment history or View payment history.

This is the final payment status. Payments in this status cannot be edited.
Failed

Payment has been rejected/failed by NAB.

To check the reason of rejection, view the payment and select Payment history or View payment history.

This is the final payment status. Payments in this status cannot be edited.
Processed with Invalid Transaction

Payment submitted has been processed but included invalid entries that have not processed.

To view the details of the invalid entries, view the payment and select Payment history or View payment history.
Processed Payment has been authorised, passed all the relevant validation and has been processed by NAB.

Related guides

See some of our other guides to help you get the most out of NAB Connect.

Edit and repair a payment

Use our guide to help you edit or repair a payment in NAB Connect.

Authorise a payment with a mobile or physical token

Use our guide to authorise a payment with a mobile or physical token in NAB Connect.

Payment processing and cut-off times

Use our range of helpful guides for information on payment processing and cut-off times in NAB Connect.

Contact us for NAB Connect enquiries

Call us

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Within Australia: 1300 888 413

Overseas: +61 3 8641 9930

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