Customer relations

We want to hear from you.  We promise to listen to your feedback, ideas, issues and complaints and respond - with action.  We will:

1. Treat you with Respect

• Being readily accessible 

        - returning phone calls/responding to emailsdirected to Customer Resolutions within 24 hours
        - following up outstanding issues within 48 hours

• Respect the privacy of customers' personal information

2. Resolve issues efficiently

• Encouraging all customers to give us their feedback 
• Acknowledging all complaints within 24 hours 
• Responding to complaints within 5 working days 
• Apologising where we get it wrong

3. Be simple & transparent

• Simplifying fees and charges and making them easier to understand 
• Simplifying our products, policies, and processes and to improve our service to you

If we don't meet any of the above, please tell us by contacting: -

Find out more about NAB's community involvement.