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SYDNEY: HomeSide Lending, National Australia Bank's lending offering through mortgage brokers, launched its first ever advisory board for mortgage brokers in March with eight members representing the broker community.
“The objective of the advisory board is to create a forum where we can openly discuss key areas of HomeSide’s business and the future direction of mortgage broking at the front line,” said Craig Bacon, Head of Sales for HomeSide.
“We want to better service our mortgage brokers by engaging with them in conversations regarding current industry issues and trends, encouraging them to give us feedback on planned initiatives, our operations and growth aspirations,” said Mr Bacon.
“In our first meeting we covered a range of topics including product range, pricing, processes, strategies, professional development, technology and relationship management,” Mr Bacon said.
The group will reconvene quarterly to follow up on previous discussion and to measure the outcomes of feedback received, although the members have indicated that they would like to supplement these sessions through virtual meetings over the phone.
“The inaugural meeting was a tremendous success, exceeding our expectations in terms of the quality of conversation and the value we took away,” said Mr Bacon.
Board member Katrina Rowlands of Mortgage Success said “It was a privilege to be involved. We often feel lenders do not listen, so it was great to be part of a forum where we could openly share our views. At times the discussion challenged our own views and made us think that there are different ways we might operate as brokers to benefit our customers, ourselves and the lenders.”
Craig Bacon chaired the meeting, and was joined by colleagues Mike Lawrence, General Manager of NAB Third Party business, and HomeSide regional sales managers Tony Carn and Terry Dunne.
Further information:
Stacey Mitchell Craig Bacon
Corporate Affairs Manager Head of Sales, HomeSide
02 9966 3035 03 8634 1770
0400 305 446 0414 446 714
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