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NAB Gold Overseas Travel Insurance
Purchase Protection Insurance
Extended Warranty Insurance
More information
Frequently Asked Questions
NAB Gold Overseas Travel Insurance
Your NAB Gold credit card gives you comprehensive NAB Gold Overseas Travel Insurance1 at no extra cost. Just purchase 50% or more of your prepaid travel costs2 (including the cost of your spouse and any dependent children travelling with you) with your NAB Gold credit card before your journey begins, then you (and they) are covered as soon as you start your overseas trip until you return to Australia provided the trip is for no more than 90 consecutive days at a time. You can use this cover for an unlimited number of trips per year.
Plus if you earn points with a NAB Gold credit card under a NAB rewards program3 you may also be eligible for this complimentary insurance by redeeming your NAB rewards points to make up 50% or more of your prepaid travel costs. You can even use a combination of your NAB rewards points and your NAB Gold credit card to reach the required 50% or more of your prepaid travel costs.
Your travel insurance provides cover for such events as travel cancellation, overseas medical expenses, lost luggage or travel documents, accidental death and disability, missed connection, personal liability, collision damage waiver, hijack and detention, and kidnap and ransom4 full details can be found within the NAB Gold Insurance Policy Document [PDF 190kb] (opens in a new window).
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Purchase Protection Insurance
Purchase Protection Insurance1 provides automatic insurance protection at no additional cost for most new personal retail items purchased with a NAB Gold credit card in Australia or overseas. Under this Policy cover, most new retail items are protected against loss, theft or accidental damage for 90 days from the date of purchase provided the item is paid for in full using your NAB Gold credit card. The item may be repaired or replaced as outlined in the NAB Gold Insurance Policy Document [PDF 190kb](opens in a new window). Each Gold cardholder may make claims up to AUD100,000 in any 12 month period, subject to a limit of AUD2,500 per item for a single claim.
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Extended Warranty Insurance1
Have you ever had something break just after the warranty runs out? Well it won't be a problem if you paid in full for any new domestic appliance with a NAB Gold credit card in Australia and the purchase price is AUD10,000 or less. If the original manufacturer's warranty is valid in Australia and provides cover of between 12 months and 4 years, the warranty is extended for up to one year. Any original manufacturer's warranty that is valid in Australia and provides cover between 6 months and one year is doubled, full details can be found within the NAB Gold Insurance Policy Document [PDF 190kb](opens in a new window).
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More information
For further information on NAB Gold Insurance1please call American Home Assurance Company on Freecall 1800 339 667, Monday to Friday 9:00am - 5:00pm EST.
Or for more information on your NAB Gold Card, please call Gold Customer Service on 1300 650 456, 8am - 8 pm EST, Monday to Friday.
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Frequently Asked Questions
Here are some frequently asked questions about Overseas Travel Insurance. There are also a number of typical scenarios to help you understand how this product might work for you.
I have activated cover under the policy by paying for 50% or more of my prepaid travel costs using my NAB Gold Card. If I then cancel my NAB Gold Card and take out a different NAB Gold Card, do I still have cover under the policy?
Yes, provided you continue to be a NAB Gold Cardholder as defined in the policy.
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I am issued with a NAB Gold Card after I have booked and paid in full for my holiday using my standard NAB credit card. Do I have cover under the policy?
No. Cover has not been activated because you have not paid for 50% or more of your prepaid travel costs using your NAB Gold Card.
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I have activated cover under the policy by paying for 50% or more of my prepaid travel using my NAB Gold Card. I then cancel my NAB Gold Card and transfer my banking to another institution. Do I still have cover under the policy?
No. As you are no longer a current NAB Gold cardholder, you are not eligible for cover and the policy will not respond. Your cover remains valid only until the time you cancelled your NAB Gold Card.
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I want to know what my policy number is.
Coverage is provided to qualifying NAB customers under a Master Policy issued to NAB. Policy numbers are not allocated to individual NAB customers under the Master Policy.
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I want a policy certificate issued to me to confirm coverage.
The policy is issued to NAB. All eligible customers have coverage subject to the terms and conditions in the policy document. As the policy is issued to NAB we do not issue certificates to individual Insured Persons.
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In the event of a claim, what do you base the value of the airline tickets on if it was obtained by redeeming points in a loyalty program?
Typically the value of the airline tickets is based on the cost of a standard ticket at the time of travel for the same class of travel with the same airline.
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I have won my flights in a competition. Am I covered?
Provided 50% or more of the prepaid travel costs are put on the NAB Gold Card, the cover will activate. If you have won (for example) an overseas holiday involving return business class flights, it seems unlikely that any additional costs paid on the card will be sufficient to trigger the cover. In this case you may need to take out alternative insurance cover. If the actual ticket cost is unknown, the cost of the airline ticket is assessed as the cost of a standard airline ticket at the time of travel for the same class of travel with the same airline.
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I have paid for an overseas holiday using my NAB Gold Card. I live in Newcastle, and intend driving to Sydney to catch my international flight, leaving the car at the airport for the return drive two weeks later. Am I fully covered, and does cover extend to the drive to/from Sydney?
You are covered, although not for medical benefits whilst in Australia. The definition of Journey defines this to commence as soon as you leave your place of residence in Australia, and to continue for 90 days or until you get back there, whichever happens first. Because you are driving directly to/from the airport, the drive counts as part of the Journey.
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Are items locked in the boot of my car covered while I am overseas?
No. The policy covers accompanied luggage and personal effects only.
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My luggage has not been delivered to my destination port of London by the carrier airline. The airline has assured me that my luggage has been located at Singapore airport and loaded on the next flight to London. The luggage will be delivered to my hotel by 9am the following day. I have a formal engagement 2 hours after arriving and my dress suit is in my delayed luggage. Will the policy pay for me to purchase formal attire to be worn to the engagement?
Yes, if luggage has been delayed by more than 12 hours. The purchase would typically be viewed as an emergency requirement under Section 2.2, and the policy would respond up to $300.
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