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As part of National Australia Bank's turnaround plan, we have concentrated on stabilising the business as well as increasing the focus on compliance and resolving customer issues.
As a result of this work, we have identified certain issues where a refund is required on incorrectly applied fees or charges.
We unreservedly apologise to our customers for these errors and any inconvenience they have caused.
NAB will continue to review and improve our systems and processes. If issues arise as a result of this review, we will be open, transparent and committed to resolving them as quickly as possible and to the satisfaction of our customers and government regulators.
A dedicated help line has been established to assist customers who require additional information. Please call 1800 724 638, 8am - 7pm AEST (Australian Eastern Standard Time), Monday to Friday if there is anything you would like to discuss.
For further information on current or past refund activities, please select a menu option below.
Current Refund Activities (last 3 Months)
Recent Refund Activities (last3 - 6 months)
Past Refund Activities (more than 6 months)
Additional Refund Information
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