Password management

Passwords

Password lock

Passwords

NAB Internet Banking requires you to enter your NAB ID and Internet Banking password each time you access the service. Since your access is protected by this password it is very important that you protect your password, by making it known ONLY to you.

Important points to remember:

• Keep your password secret.

• Never leave your computer unattended while logged in to NAB Internet Banking.

• Your password must be between 6 and 8 characters and contain at least one numeric and alpha character. Passwords are case sensitive.

• Do not use your date of birth, telephone number, address, your name or the name of a friend or relative in your password.

• Change your password regularly.

• Do not use your NAB Internet Banking password for anything else (eg. your answering service).

• Ensure that you are not observed or heard entering you password (eg. screen reader software voices data entry and screen text to assist visually impaired users).
  

Password lock

NAB is committed to providing a safe environment in which you can bank. That is why we have introduced a new security feature to NAB Internet Banking.

Password lock is a tool that security aware customers can use to further protect their information. It can provide an additional layer of security for use in situations where the PC environment is unknown or not within your control.

Password lock offers peace of mind and control over the level of protection you wish to adopt when banking with NAB.

You may voluntarily lock your password prior to logging out from the service.  Internet Banking cannot be accessed again until your Internet Banking Password is unlocked.  To unlock your Internet Banking Password call 1300 651 656 (+61 3 8641 9886 for international callers) and enter your Telephone Banking password when prompted.

There are some important points to remember:

• You must know your Telephone Banking Password to be able to unlock your Internet Banking Password via NAB Telephone Banking.

• If you don't remember your Telephone Banking Password, you will need to call the Internet %26 SMS Banking Support Team on 1300 651 656 (+61 3 8641 9886 for international callers).