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At NAB, we'd like to make it easy for you to get the information you want.
Please select the way you would like to contact us from the list below.
Did you know?
NAB Internet Banking users can send us general or account related enquiries through the Internet Banking secure messaging service.
Login now and select 'contact us' to send your enquiry. 
Online enquiries
Send us an online enquiry from the list below and we will respond to your request as soon as possible.
Internet Banking
Website and technical enquiries
Questions about Personal products and services
Questions about Business products and services
Contact a National Financial planner
Feedback and dispute resolution
Shareholder and dividend enquiries
Telephone enquiries (Common telephone numbers)
Speak with one of our customer service representatives about the range of NAB products and services.
| Enquiry Type |
Contact Number |
| Telephone enquiries |
13 22 65
Mon-Fri 8:00am - 8:00pm EDST |
| Personal Banking |
13 22 65
Mon-Fri 8:00am - 8:00pm EDST |
| Business Banking |
13 10 12
For lending or product information
Mon-Fri 8:00am - 8:00pm EDST |
| Agribusiness Banking |
13 10 12
For lending or product information
Mon-Fri 8:00am - 8:00pm EST |
| NAB Internet Banking |
1300 651 656
Mon-Fri 8:00am - 9:00pm EDST
Sat-Sun 9:00am - 6:00pm EDST |
| NAB Telephone Banking |
13 22 65
7 days - 24 hours self service |
| Personal Lending & Investments |
13 13 12
7 days 8:00am - 9:00pm EDST |
| NAB Insurance |
13 29 28
Mon-Fri 8:00am - 9:00pm EDST
Sat 9:00am - 5:00pm EDST |
Opening hours
Find your nearest NAB location or service
Other phone numbers
| Service |
Hours of operation |
NAB Telephone Banking
13 22 65
+61 3 8641 9083
With your NAB ID and password, you can use our self-service Telephone Banking to obtain account information,transaction history, order statements, transfer funds, pay your NAB credit card, conduct bill payments, stop cheques and more. |
24 hours a day,
7 days a week. |
NAB OnLine Trading
13 13 80
+61 8 9282 8585
For stockbroking orders; information about the NAB Online Trading service; technical enquiries and general enquiries, please call the NAB Online Trading Call Centre
To have your NAB ID password reset, please call the National Customer Service Centre (see below). |
8.00am - 7.00pm EDST,
Monday to Friday.
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National Customer Service Centre
13 22 65
+61 3 8641 9083
For complex enquiries relating to your accounts , changes to account details, password resets and all other general enquiries, please call the Customer Service Centre and enter your NAB ID and password. |
8.00am - 8.00pm EDST, Monday to Friday. |
Mortgage Servicing Centre
13 22 65
+61 3 8641 9083
For enquiries relating to the servicing of your Home Loan or Secured Personal Loan, including balance and payout information, adjustments to automatic payments, statement information and assistance with redraw on existing loans. |
8.00am - 8.00pm EDST,
Monday to Friday. |
NAB Internet Banking
1300 651 656
+61 3 8641 9886
For enquiries relating to NAB Internet Banking, including technical support and sms security, please call the Internet & SMS Banking Support Team. |
8.00am - 9.00pm EDST,
Monday to Friday.
9.00am - 6.00pm EST, Saturday to Sunday. |
NAB Collections
For enquiries on collections for overdue payments or to place a call back regarding payment. Collections can also help if you are experiencing financial difficulty with any NAB product and would like to discuss your options
1300 135 323 |
8.00am - 8.00pm EDST,
Monday to Friday.
|
Personal Lending and Investments
13 13 12
+61 3 8641 9083
You can phone this number to apply for or obtain information on home loans, credit cards, personal loans, term deposits and transaction accounts. |
8:00am - 9:00pm EDST,
7 days a week. |
Fly Buys
13 11 16
If you have any enquiries regarding points, participating businesses or rewards, contact the Fly Buys service centre. |
9.00am - 7.00pm EST,
Monday to Friday,
(Excluding national
public holidays). |
National Australia Financial Management
13 22 95
This phone number gives you access to the National Australia Financial Management (NAFM) enquiry line. NAFM's product range includes superannuation, investment and insurance products. |
8.00am - 6.00pm EDST,
Monday to Friday. |
National Margin Lending
1300 135 145
For all information relating to your margin lending enquiries. |
8.30am - 5.30pm EDST, Monday to Friday. |
Business Enquiries
13 10 12
+61 3 8641 9937
For information on business accounts or business lending rates this is the number to call. |
8.00am and 8.00pm EDST, Monday to Friday. |
National Business Payments
1300 369 852
For all enquiries or information requests
about NAB's range of merchant services to meet your business needs. |
8.00am and 6.00pm EDST,
Monday to Friday. |
National KeyAuth
13 25 15
Call National KeyAuth to obtain authorisation
on credit card transactions. |
24 hours a day,
7 days a week. |
Telephone Typewriter (TTY) Service
National Relay Service
13 36 77
Hearing Impaired customers with Telephone Typewriters can contact the Customer Service Centre via this number. |
8.00am - 8.00pm EDST,
Monday to Friday. |
Lost & Stolen Credit Cards/Flexicards
1800 033 103
If you are overseas, call + 61 3 8641 9083, 24 hours a day, 7 days a week.
Call this number immediately if your NAB Credit Card or debit card is lost or stolen. |
24 hours a day,
7 days a week. |
| * View additional Credit Card useful phone numbers. |
Feedback
1800 152 015
Call this number to tell us your Suggestions, Concerns or Compliments. |
8.00am and 7.00pm EDST,
Monday to Friday. |
Registered Office/Service of Notices
Any subpoenas, writs, garnishee orders, statutory notices and other notices should be served at NAB's registered office addressed to:
The Proper Officer
National Australia Bank Limited
Level 34, 500 Bourke Street
Melbourne, Victoria 3000 |
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