What if my personal or financial circumstances change?
If you need to alter your repayments because of a change in your circumstances, NAB have the flexibility to help. Here are some options:
- Apply to redraw extra funds on your loan (for eligible home loans & personal loans). You can do this on your internet banking or phone 13 22 65.
- Apply to take a repayment holiday if you're ahead in your scheduled repayments. You can do this on your internet banking or phone 13 22 65.
- If you are experiencing financial difficulty or think you will not be able to make your minimum loan/credit card repayments, it may be possible to get temporary relief from your repayments. NAB has a number of options available to customers experiencing financial hardship. Please phone 1300 661 114 or contact your Banker/Branch - this number is located on the top left hand corner of your account statement.
NAB also offers a wide range of insurances to protect your financial health in the event of unforeseen circumstances. These can be arranged through MLC Limited ABN 90 000 000 402 AFSL 230694, a wholly owned subsidiary of NAB, to give you added piece of mind. To find out more, speak with your banker/branch.
Experiencing financial difficulty?
Financial difficulty could mean something different for everyone. Perhaps you have lost your job, have an illness, are behind in your loan/credit card repayments or think that you might be unable to make your repayments in the future due to some event.
NAB offers a number of options available to customers whose circumstances temporarily prevent them from making their minimum repayments on their loans and credit cards. We understand that once in a while, life can throw you a curve ball that you weren't prepared for. When this happens, it is important to stay in contact with us so that we can make you aware of all the options available to you. Solutions offered to you will differ depending on your circumstances. Everyone is different and because of this, we need to assess your situation on a case by case basis.
Alternatively, if you know you would like to apply for temporary relief, please download and complete the application for financial assistance form (pdf 342kb) and return it to the below address.
GPO BOX 4963WW, MELBOURNE. VIC. 3001
Our Budget Planner and the Savings Calculator have been designed to assist you with your plans for now and the future.
Where to find help with your Debt Drama
QLD Credit and Debt Hotline - 1800 808 488
ACT Care Financial Counseling Service - 02 6257 1788
NSW Credit and Debt Hotline - 1800 808 488
VIC Financial and Consumer Rights Council - 03 9663 2000
WA Consumer Credit Legal Service - 08 9221 7066
SA Community Legal Service - 08 8362 1199
TAS Anglicare Financial Counseling Service - 03 6234 3510
NT Anglicare Top End Financial Counseling Service - 08 8985 0000
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