At NAB we're committed to achieving sustainable performance and delivering value to our customers and shareholders, without compromising our values and trusted reputation.

NAB's Code of Conduct outlines the standards of responsibility and ethical conduct that are expected of every NAB employee (permanent and temporary), as well as contractors, consultants and directors. We believe that all our customers and employees should be treated with respect and dignity, and we require all our employees to behave ethically and responsibly in accordance with our Code and to cultivate appropriate business behaviours across the organisation.

All employees are encouraged to speak up and report any suspected breaches of the Code. Any concerns about possible breaches of the Code or other NAB policies, or serious instances of undesirable business conduct, can be raised via an employee’s People Leader, with People & Culture, or through NAB’s Confidential Alert Line, a service available to all employees as part of NAB’s Whistleblower Program. All whistleblower disclosures are reviewed by the Group Whistleblower Committee and escalated, as appropriate, to the Principal Board Audit Committee. Where we become aware of possible breaches the circumstances are investigated fully and there may be disciplinary outcomes, from impact on performance appraisal and participation in short term incentive payments, to termination of employment.

We're committed to the protection of those making genuine disclosures, and will not tolerate dismissal, demotion, discrimination or other adverse treatment in reprisal for genuine disclosures.

Completion of regular compliance training, including training on the Code of Conduct, is mandatory for all NAB employees. Failure to complete mandatory training may result in disciplinary action which may include dismissal.

Further detail, including any major changes or updates to our Code of Conduct and a summary of reported breaches can be found in our annual Dig Deeper report.

National Australia Bank Ltd Code of Conduct (PDF 5.3MB)

Important note: The Code includes material accessible to NAB internally, and accordingly, some elements are not directly accessible to an external audience. To obtain a hard copy of the National Australia Bank Code of Conduct, and the relevant Policies that support the Code, please contact the NAB People Advisory Centre on 1300 662 091 or via email on people_advisory_centre@nab.com.au