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Key results

No Interest Loans (NILS)

$1 invested = $1.59 in social and economic value.

Indigenous Money Mentors Program

$1 investment = $4.20 in social and economic value.

African Australian Inclusion Program

$1 investment = $6.24 in social and economic value.

Why is this important?

It’s important for us to measure the value we’re returning to the community so we can make the most of our investment. That’s why since 2012, we’ve been measuring the impacts of our community programs using the social return on investment (SROI) methodology.

SROI is a principles-based method for measuring the non-financial value created. It can be used to evaluate the impact on stakeholders and identify ways to improve performance.

The methodology is complex so NAB engaged consultancies (Centre for Social Impact and Net Balance) to assess the impacts of key programs.

What did we do?

Here are more details about the social return on investment studies of our programs we have done to date.

No Interest Loans (NILS©)

A No Interest Loan Scheme (NILS) loan is a circular credit program that gives low income Australians access to loans of up to $1,200 from local community agencies. We support the program that was developed more than 30 years ago by Good Shepherd Microfinance.

Results:

  • $1 invested = $1.59 in social and economic value
  • 82% of people experienced a net improvement in economic and social outcomes after receiving a loan
  • 42% of people who used fringe credit providers in the past either stopped or decreased their use of them.

Step UP Low Interest Loans Program

Our low cost personal loan program focused on helping people financially excluded from mainstream finance. It offers an interest rate of 5.99% pa on loans from $800 to $3k loan.

Results:

  • $1 investment = $2.68 in social and economic value
  • 73.6% of people experienced a positive change in economic and social outcomes after receiving a loan
  • 64.6% of people who used fringe lenders in the past, stopped borrowing from them after their Step UP loan. Many others used fringe lenders less often.

Read the report or more about our microfinance products and services.

Indigenous traineeship programs

Our Indigenous employment program for school-based and full-time trainees.

Results:

  • $1 investment in school-based trainees = $2.71 in social and economic value
  • $1 investment in full-time trainees = $3.14 in social and economic value
  • Increased employability and earning potential of trainees
  • Improved self-esteem and communication skills

Read the report or how we’re supporting Indigenous employment.

Indigenous Money Mentors Program

Our program that teaches life-changing financial skills to Indigenous Australians.

Results:

  • $1 investment = $4.20 in social and economic value
  • 36% of clients noted an improvement in standard of living and family relationships, demonstrating the flow-on benefits of increasing financial capability
  • Results also highlighted the program's ability to address the gaps in financial services offered to Indigenous communities

Read the report or how we’re supporting Indigenous Australians.

African Australian Inclusion Program

Our program in partnership with Jesuit Social Services that give African Australians six-months of corporate work experience.

Results:

  • $1 investment = $6.24 in social and economic value
  • Improved prospects for finding meaningful and stable employment
  • Improved financial sustainability and family relationships

Read more about our African Australian employment program.

Lifeline online crisis support service

A service for people experiencing a personal crisis, at risk of self-harm or suicide. The MLC Community Foundation (now the NAB Foundation) was the founding partner.

Results:

  • $1 investment = $8.40 in social and economic value
  • Reduced potential for suicide and self-harm
  • Improved client resourcefulness
  • An enhanced sense of belonging

The SROI demonstrated that social value was created for both clients in the form of crisis intervention and crisis aversion, as well as the public medical system and public emergency services.

Read more about the NAB Foundation.

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