A Few

Key results

440,000+

People assisted with small loans in partnership with Good Shepherd Microfinance since 2005.

$48.8m

Contributed in our communities in 2016.

$7.3bn

In financing activities to address climate change and support the transition to low-carbon economy in 20161

Why is this important?

Our approach to Corporate Responsibility is to make a positive and sustainable impact on the lives of customers, our people, communities and the environment in which we operate. This is critical to helping us achieve our vision of becoming Australia and New Zealand’s most respected bank.

We believe Corporate Responsibility contributes to stronger relationships with customers, our people and the broader community. It also reduces risks to our business, protects and enhances our reputation and drives efficiency gains by better use of resources.

To realise our vision of becoming Australia and New Zealand’s most respected bank, and to make sure we remain strong and sustainable, we need to act responsibly and inclusively – distinguishing ourselves as leaders in social innovation. This means changing the way that we work – from moving beyond philanthropy and corporate responsibility to creating shared value.

By using our skills, resources and expertise as a bank with more than 35,000 employees, we believe we can create positive societal change, deliver value to our business and realise our vision to become the most respected bank in Australia and New Zealand.

What do we do?

We’re focused on taking action on the issues that matter, and those we can have the greatest impact on. We’re sticking to what we’re good at – aligning our corporate responsibility strategy to how we go about our core business. By keeping our customers at the centre of everything we do, and using our strengths as a bank, a significant employer and an active member of the community we aim to make a difference in the following areas:

Financial inclusion and resilience

We want to help everyone access fair and affordable financial services. Our goal is to help all of our customers build their financial resilience and ability to bounce back from financial shocks.

Social cohesion

We’re working with our partners to address the big issues facing society. This includes gender inclusion, family violence, supporting Indigenous success and affordable housing to build stronger more connected communities.

Environmental wellbeing

We’re caring for our planet by adopting a sustainable approach to managing our business and helping our customers to do so too, such as through our role as the leading Agribusiness bank and continuing our leading investment in renewable energy.

How we do it

Our values guide the way we behave and the decisions we make. We set ourselves apart by acting responsibly, inclusively and driving social innovation.

We are bold in the way in which we approach corporate responsibility and differentiate ourselves by:

  • Helping our customers discover we are about more than money
  • Building a better business by identifying issues and opportunities and responding with new insights and ideas
  • Driving social innovation
  • Building financial resilience
  • Connecting and enabling our people

Our Corporate Responsibility Strategy sets out our vision and we will continue to measure and report on our progress. If you'd like more information you can download our Corporate Responsibility Strategy (PDF, 132KB).

We embed Corporate Responsibility management and reporting into governance structures and internal communications to ensure Corporate Responsibility is understood by all our people, including the Board and Executive Leadership Team.

Our Corporate Responsibility Policy outlines the minimum requirements relating to overall management of Corporate Responsibility related performance and stakeholder engagement across our business.

Our Advisory Council on Corporate Responsibility comprises a range of experienced internal and external advisors and leverages the wide ranging experiences across Corporate Responsibility, financial services and the wider business community to oversee the continued success of our Corporate Responsibility strategy.

Important information:

1. A document outlining our approach to measuring our progress against our $18bn is available on our website Prepared in accordance with NAB’s methodology (based upon the 1993 ANZSIC standard). Excludes exposure to counterparties predominantly involved in transmission and distribution. Vertically integrated retailers have been included and categorised as renewable where a large majority of their generation activities are sourced from renewable energy.

A few pages

You might be interested in

Corporate responsibility governance

Our Advisory Council comprises a range of experienced internal and external advisors.

Stakeholder engagement

We engage with our stakeholders to understand expectations, identify problems and discover opportunities.

Performance and reporting

Our Annual Reporting suite provides an overview of our corporate responsibility strategy and performance.

Memberships and recognitions

We participate in industry initiatives to advance and recognise responsible business.