Our

approach

Integrated reporting

1 of 5 Australian companies to apply the International Integrated Reporting Council framework

Reporting commitment

Have reported on our Corporate Responsibility performance since 2003.

Global Reporting Initiative

Use the Global Reporting Initiative (GRI) G4 Sustainability Reporting guidelines to inform our reporting.

Why is this important?

Each year, we publish an integrated Annual Review. This review provides our stakeholders with information on the opportunities and challenges in our operating environment, and a summary of our strategy and performance. It's about giving our stakeholders the big picture, beyond just the numbers. And it's a chance for stakeholders to hear directly from our Chairman and Group CEO.

Our Dig Deeper report gives us the opportunity to dive into the detail on how we delivered our Corporate Responsibility strategy and how we continue to deliver value to our business, customers, community and the environment.

What do we do?

Each year we undertake extensive stakeholder engagement with investors, analysts, employees, consumer advocate groups and community groups to ensure our Annual Review is focused on the issues that matter most. We refer to this as our Materiality Review. The key insights of our most recent Materiality Review are detailed in our Dig Deeper paper.

Integrated reporting

We began integrated reporting in 2010 by combining our annual Shareholder Review and Corporate Responsibility Review.

In 2011 we joined the International Integrated Reporting Council (IIRC) Integrated Reporting Pilot Programme, to ensure we were actively participating in and influencing the development of a global integrated reporting standard. We are one of only five in Australia to actively participate in the continued evolution of the IIRC Integrated Reporting framework.

We see many benefits of integrated reporting including:

  • We can more clearly illustrate who we are as a company, and how culture and corporate responsibility are a fundamental part of how we do business.
  • We can better articulate how we create sustainable value for our stakeholders by bringing together material information about our operating environment, business strategy, governance and both financial and non-financial performance, in one report.
  • There is one single source, which in turn helps shareholders and our broader stakeholders find the information they require to meaningfully assess our performance, and understand our business model and strategy. And,
  • One integrated report enables more effective reporting and efficient use of resources.

Our 2016 Annual Review and Dig Deeper Report have been prepared with due consideration to the IIRC Integrated Reporting Framework and were published in November 2016. Our report includes an independent assurance statement from Ernst & Young and is prepared using the Global Reporting Initiative's Sustainability Reporting Guidelines (G4).

We also look at ways to measure and report the impact of our community programs and initiatives. Since 2012, in partnership with others, we’ve been measuring the impacts of our community programs using the social return on investment (SROI) methodology.

Annual Reporting Library

Updates to our website and our reporting are guided by our participation and application of the Global Reporting Initiative's Sustainability Reporting Guidelines (G4). Our Annual reports and GRI Indexes for each performance year can be found below:

A few pages

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Corporate responsibility approach

Managing our business in a responsible way is key to our vision of becoming Australia and New Zealand’s most respected bank.

Corporate responsibility governance

Our Advisory Council comprises a range of experienced internal and external advisors.

Performance and reporting

Our Annual Reporting suite provides an overview of our corporate responsibility strategy and performance.

Supply chain management

We recognise we have an opportunity – and an obligation – to be responsible in the way we manage our supply chain.