NAB extends assistance package to customers in central Queensland

Thursday, 24 January 2008

National Australia Bank has extended its package of special relief measures to include customers who have been affected by recent flooding in central Queensland.

The package had previously been made available to customers affected by flooding in northern New South Wales and southern Queensland.

Chair of the Queensland Leadership Team, Julian Pearce, said NAB would assist its customers wherever possible.

“While the clean up is continuing in northern New South Wales and southern Queensland our customers in central Queensland now also need assistance,” Mr Pearce said.

“We want to make sure our customers know that NAB will be there to help wherever possible.” The package of relief measures NAB will consider for customers facing financial difficulty as a direct result of flooding includes:

  • Suspending home loan repayments
  • Waiving fees and costs for withdrawing term deposits early
  • Waiving home loan and personal loan application fees
  • Providing existing customers with access to low ‘honeymoon’ home loan rates and waiving the application fee to change to another loan at expiry
  • Waiving the establishment fee for restructuring business loans
  • Credit card and personal loan relief where appropriate
  • Support to restructure other existing bank facilities

“We would invite customers who have been impacted by these floods to contact us so we can discuss their circumstances and work out the best way to help,” Mr Pearce said.

“Customers can either contact their banker direct or call NAB on 13 22 65.”

In addition to these measures there are a range of Government exceptional circumstances payments available for business and agricultural customers affected by the floods. Business customers who have not already done so, should seek information and advice from their NAB business or agribusiness banker.

For further information, please contact: Rebekah Miles, National Australia Bank, Mob: 0400 541 139

* The information contained in this media release is for media advice purposes only. The contents are true and correct at time of publishing/issuing, however may change over time. For further information about NAB products or rates, please go to Interest Rates, Fees & Charges