Delay in processing of over-night payments and transactions

Thursday, 25 November 2010

NAB wishes to advise that we have experienced some issues overnight which have delayed the processing of some customer payments and transactions.

NAB has been working as quickly as possible to rectify these issues and delayed payments and transactions have started to be progressively processed.

This will take some time and while we are hopeful all delayed payments will be able to be processed by later today we will provide further updates as things progress.

Customers should also be advised that there may also be some delays for NAB EFTPOS, ATM and other electronic banking facilities.

These issues have resulted in a significant increase in traffic to NAB customer call centres, which has also caused some delays.

NAB apologises for any inconvenience or confusion these issues may have caused our customers.

For further information:

Media

Meaghan Telford: +61 (0)457 551 211