Rural Victorian Floods - NAB Customer Relief Package

6 September 2010

National Australia Bank wishes to advise its customers that it has established a package of relief measures for customers who have been affected by recent flooding in rural Victoria.

The package of relief measures NAB will consider for NAB and Homeside customers facing financial difficulty as a result of recent flooding in rural Victoria includes:

  • Suspending home loan repayments
  • Waiving fees and costs for withdrawing term deposits early
  • Waiving home loan and personal loan application fees
  • Providing existing customers with access to low ‘honeymoon’ home loan rates and waiving the application fee to change to another loan at expiry
  • Waiving the establishment fee for restructuring business loans
  • Credit card and personal loan relief where appropriate
  • Support to restructure other existing bank facilities

NAB Business Banking and NAB Private customers affected by the floods are also eligible for support.

NAB is encouraging customers who have been impacted by these floods to contact the bank so we can discuss their circumstances and work out the best way to help.

For more information and assistance customers can visit their local NAB Branch, contact their banker direct or call NAB Care on 1800 701 599.

Media contacts:
George Wright, 0419 556 616
Meaghan Telford, 0457 551 211