NAB announce additional $15 million assistance package for customers affected by recent natural disasters

17 February 2011

NAB Business Banking pledges an initial commitment of $4 billion in lending support to help Queensland recover and rebuild

National Australia Bank today announced an additional set of measures to assist NAB customers and communities who have been affected by the recent natural disasters in Queensland, New South Wales and Victoria.

The measures announced today will provide additional direct assistance in excess of $15 million to NAB customers and communities impacted by the Queensland, New South Wales and Victorian floods and Cyclone Yasi.

As Australia’s leading business bank NAB Business Banking also announced today that it will pledge an initial commitment of $4 billion in lending to support Queensland businesses with the task of rebuilding.

NAB’s additional customer and community support measures include:

$15 million Assistance Fund for NAB Home Insurance customers

It has become clear following recent flood events in Queensland, New South Wales and Victoria that some customers who have been impacted by the floods have found themselves not covered by their insurance policy.

NAB has established an Assistance Fund of up to $15 million which can be used to provide ex-gratia payments to assist NAB Home Insurance customers who are not covered for the losses they have suffered in the recent floods.

To lodge a claim or enquire about a current claim NAB Insurance customers should call 1300 555 013.

NAB Home Insurance customers who have already made a claim which was declined under their policy will be proactively contacted by our specialist team.

$4 billion in NAB Business Banking lending support for Queensland

As Australia’s and Queensland’s largest business bank, NAB has announced today that it will pledge an initial commitment of $4 billion to support Queensland businesses and help them rebuild and recover.

$1 million Queensland community support fund

NAB will also increase its contribution to $1 million to a special fund it has established to support Queensland communities affected by the recent disasters.

$1.25 million contributed by NAB and NAB employees to the disaster relief effort

The additional Queensland natural disaster assistance measures announced today come on top of:

  • $450,000 in contributions from NAB staff to the QLD Premier’s Disaster Relief Appeal
  • An $800,000 contribution from NAB to the QLD Premier’s Disaster Relief
  • $1 million additional capital support commitment for NAB’s Queensland micro-finance program

For more information and assistance customers can visit their local NAB Branch, contact their banker direct or call NAB Care on 1800 701 599.

More information about NAB home insurance.

Media contacts:

Mikeela Sinclair 0434 923 742

Meaghan Telford 0457 551 211