With a population of only 20,000, the small town of Karratha is home to LJ Hooker's third most successful branch globally.

Business owner Dave Hipworth, or "Harry" as the locals know him, has been instrumental in its tremendous growth in the Pilbara. Harry puts success in the small town of Karratha down to providing high quality service, planning ahead and cash flow management.

It's this foresight that's seen his business thrive and expand against the overall trend of the market. He believes operating in a small town means his point of difference is critical to his business success and points out that "we make sure the servicing we do today brings back the customer tomorrow".This focus on the customer has no doubt helped his branch achieve its number three ranking out of 800 LJ Hooker branches globally.

Cash flow management can be a key challenge for small businesses especially in rural towns. Lack of pre-planning when times are good and money is flowing can be detrimental in the survival of the business if the tide turns. Harry's focus on looking beyond today's opportunities has helped future-proof his revenue.

He credits NAB for the way they've managed the relationship with his business and believes "NAB is the only bank that gets it when it comes to business banking".

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