Credit card account changes

Changing your contact details

You can change your contact details such as your address or telephone number:

Consumer and Commercial Cards

Reply Paid 9992

Melbourne VIC 8060

  • by phone on 13 22 65 from 8am-7pm Mon - Fri, or 9am-6pm on weekends (AEST/AEDT). Premium cardholders call 1300 730 213 24 hours, 7 days a week. From overseas, please call +61 3 8641 9083
  • in person at any NAB branch. To save time, you can download and complete the Change of contact details form (PDF, 261KB) before visiting us.

Switching to another NAB credit card

If you want to change from one NAB credit card to another, we can help you. Contact us:

  • by phone on 13 22 65 from 8am-7pm Mon - Fri, or 9am-6pm on weekends (AEST/AEDT)
  • in person at any NAB branch.

For more read our article on changing your credit card to suit your need. View all our credit cards.

If you change your card, you'll receive a new credit card number and a new PIN.

Adding or removing additional cardholders

There's no charge for adding an additional cardholder to any NAB credit card.

An additional cardholder gets a separate card that they can use to access your credit card account, and any other accounts that you have linked to it. They'll also be able to see all of your credit card account activity (for example, they'll have access to the account in NAB Internet Banking).

The additional cardholder must be at least 16 years old. As the primary cardholder, you are responsible for all use of the account, including transactions made by the additional cardholder.

Add another cardholder online

The easiest way to add a new cardholder is through NAB Internet Banking.

  1. Login, Settings / Mailbox and select Manage my cards
  2. Select Add an additional cardholder

Other ways to add another cardholder

You can also download and complete the Additional credit card request form (PDF, 894KB). You can return this to us:

  • in person at any NAB branch
  • by fax or post. Fax it to 1300 363 689
  • by posting it to:

Consumer and Commercial Cards
Reply Paid 9992
Melbourne VIC 8060.

It can take around two weeks to add the additional cardholder to your account. We'll send the new card to the primary cardholder's address or nominated branch.

If the additional cardholder isn't a NAB customer we're required to check their identity before we issue the new card. Suitable ID includes their passport, birth certificate, driver's license, Medicare card, etc.

To immediately remove an additional cardholder

To cancel an additional cardholder, contact us:

  • by phone on 13 22 65 from 8am-7pm Mon - Fri, or 9am-6pm on weekends (AEST/AEDT)
  • in person at any NAB branch.

We're ready to help you

Talk to an expert
Call 13 22 65

Mon-Fri 8am - 7pm (AEST/ADST)
Sat-Sun 9am - 6pm (AEST/ADST)