Donations

How do I make a donation?

Select Donations from the Funds rransfer menu and follow the prompts. If you’re not set up with pay anyone access we’ll allow you to subscribe for it immediately and then continue with your donation.

What information do I need to make a donation to a listed charity?

Once you select a charity from the dropdown list, you’ll only need to provide the name of the person or entity the donation is from and also the amount of the donation.

Is there a limit to how much I can transfer using NAB Internet Banking?

Every registered NAB Internet Banking user is set a maximum amount of funds they can transfer on any given day to accounts that are not linked to your internet banking profile.

You must be registered for SMS security to be eligible to apply for a daily transfer limit amount greater than $2,500.

SMS security registered customers can immediately adjust their daily transfer limit between $1,000 and $10,000 via internet banking. They can also apply to increase their daily limit beyond $10,000 to a maximum of $20,000 via internet banking. This request can take up to two business days to be processed.

SMS security registered customers can view or adjust their daily transfer limit by selecting Security & password from the Settings/Mailbox menu and selecting either View daily limit or Change daily limit.

Only SMS Security registered customers can increase their $2,500 daily transfer limit to $5,000, $10,000, $15,000 or $20,000.

How long does it take for a donation to reach the charity?

Donating funds to a charity with a NAB account occurs immediately provided that you are registered for SMS security. For customers not using SMS security, transfers are delayed for a minimum of 24 hours.

Donations to charities with accounts at other Australian financial institutions are processed overnight. As long as the transfer is completed before the cut-off time of 6pm AEST/AEDT, funds at the other institution will usually be available the next business day (depending on the institution).

What is NAB’s approach to community investment?

We believe in people and communities. We aim to build genuine connections so that we can continue to help grow vibrant and sustainable communities. Our external NAB Community Advisory Council helps us understand the best role we can play across these areas, ensuring our resources have the greatest impact possible.

Why is my charity not listed in the list of charities to be selected?

The charities selected represent a broad range of causes.

How does NAB partner with community organisations?

We partner with hundreds of community organisations to help make a positive difference within Australian communities. These partnerships vary according to each organisation's specific needs however generally involve our people volunteering their skills and time in the local community.

Learn more about NAB’s community partners

How does NAB choose community partners?

NAB is committed to supporting a range of Australian organisations - all who are focused on enriching communities and helping Australians achieve their goals. Our primary areas of community focus are youth and education as well as social and financial inclusion.

Learn more about NAB corporate responsibility governance

Can I insert another person’s name or a company name in the donor field?

You can insert any name within this field. The name entered within this field will be the person or entity who can claim the donation for tax purposes.

Is my donation tax deductible?

Donations via this website to NAB community partners will be tax deductible in Australia. The NAB community partners listed on this site have Deductible Gift Recipient (DGR) status in Australia.

What is Deductible Gift Recipient (DGR) status?

Certain organisations are entitled to receive income tax deductible gifts and tax deductible contributions. They are called deductible gift recipients (DGRs). Australian income tax law determines which organisations and types of organisations can qualify as DGRs.

For more information on Australian DGR organisations, visit the Australian Business Register website.

How do I receive a tax receipt of my donation?

You can select the print button in the top header bar on the Donations – Acknowledgment screen.

You can also view the payment within your Payment list and select print if you wish to retain a receipt of your donation.

Why can’t I re-submit a donation that has been rejected?

A re-submitted donation transaction which has been rejected will not have the required details for claiming tax. Please create a new transaction.

Can I set-up a recurring donation?

A recurring donation is unable to be created via NAB Internet Banking. The charities that are available are constantly being reviewed which may result in your donation being rejected if it is no longer in the available charity list.

Is my donation to these community organisations fee free?

Depending on your account, there are different charges for transactions that you make in NAB Internet Banking.

Please refer to the internet banking fees and charges page for information specific to your account.

How can NAB support my community organisation?

We're passionate about connecting with communities across Australia. We have built relationships with over 350 community organisations. We believe we can provide tangible assistance through volunteering programs which help empower and connect people and allow our communities to realise their potential. We also support our people to make regular donations directly from their salaries to many Australian registered charities and will match employee donations made via workplace giving, to the value of $1200 per employee annually.

Learn more about how NAB can support your community organisation

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