NAB Telephone Banking Can Do/Can't Do List

Functionality

Telephone Banking

Internet Banking

Branch

ATM

Aust Post giroPost

Self Service

Banker Assisted

Accounts

Account balance Yes Yes Yes Yes Yes Yes
Interest earned on accounts Yes Yes Yes Yes    
Make deposits       Yes Yes Yes
Obtain account number and BSB information Yes Yes Yes Yes    
Obtain cash       Yes Yes Yes
Pay bills using BPAY® Yes   Yes      
Schedule automatic BPAY periodical payment     Yes      
Transaction history Yes

up to20 transactions

Yes Yes

  last 3 months

Yes Yes

  Last 10 transactions

 
Transfer funds between your NAB accounts Yes   Yes Yes Yes  
Transfer funds to 3rd party accounts     Yes Yes    

Cheques

Obtain a cheque copy   Yes   Yes    
Order a cheque/deposit book   Yes Yes Yes    
Search for a range of cheques Yes Yes Yes Yes    
Search for presented cheque Yes Yes Yes Yes    
Stop payment of a cheque*

Yes*

Yes

Yes*

Yes    

Credit Cards

Apply for credit card   Yes   Yes    
Credit card balance Yes Yes Yes Yes Yes  
Credit card payment due Yes Yes Yes Yes    
Minimum credit card payment Yes Yes Yes Yes    

Rates

Obtain foreign exchange rates Yes Yes Yes Yes    
Obtain product rates Yes Yes Yes Yes    
Obtain term deposit rates Yes Yes Yes Yes    

Statements

Order current statement Yes Yes Yes Yes Yes  
Order previous statement Yes Yes Yes Yes    

Sales

Apply for home loan   Yes Yes Yes    
Apply for personal loan   Yes Yes Yes    
Loan payout quote Yes Yes   Yes    

Other

Change your PIN         Yes  
Create a redraw Yes Yes Yes Yes    
Obtain available funds for redraw Yes Yes Yes Yes    
Open selected accounts   Yes Yes Yes    
Purchase Telstra or Optus phone recharge voucher         Yes  
Change or reset your telephone banking password   Yes   Yes    
Speak to Customer Service Representative on 13 22 65 from 8am-7pm Mon-Fri, or 9am-6pm on weekends (AEST/AEDT) Yes Yes Yes      

We're ready to help you

Talk to an expert
Call 13 22 65

Mon-Fri 8am - 7pm (AEST/ADST)
Sat-Sun 9am - 6pm (AEST/ADST)