Tell us if you lose your card

There are few things more stressful than losing your card when you’re trying to enjoy your holiday.

If you've lost your card, we’d like to help.

1. First of all, block your card so no one can use it.

For NAB Credit Cards and Debit Cards, you can:

  • block your card under the 'Manage my cards' menu in NAB Internet Banking; and/or
  • call us on 1800 033 103 (within Australia) or +61 3 8641 9121 (from overseas), 24 hours a day, 7 days a week.

For NAB Traveller Cards, call 1800 098 231 (within Australia) or we have a country-specific list of emergency numbers (from overseas), 24 hours a day, 7 days a week.

Calls from mobile phones are charged at applicable mobile phone rates.

We’ll put a block on your card, so no one else can use it. For permanent blocks, we’ll send you a new card.

2. If your card was stolen, was anything else taken? If so, you might need to make a claim on your insurance:

  • Make a claim on your paid NAB Travel Insurance
  • Make a claim through your complimentary credit card insurance in Australia call 1800 187 025
  • Make a claim through your complimentary credit card insurance overseas call +61 2 8862 8805

3. When you get home, remember to check your next credit card statement to make sure there are no unpleasant surprises.

If you see any transactions you don’t recognise, you may need to lodge a transaction dispute.

Get ready to travel

How to pay for your trip, insure yourself and be financially ready to travel

Travel money

Options for taking money with you on holiday and the best way to pay for each kind of expense

Travel tips

How to keep your money safe, track your spending and make your cards and accounts ready for your trip

Foreign exchange rates

Find out how much foreign currency your money can buy

We're ready to help you

Talk to an expert
Call 13 22 65

Mon-Fri 8am - 7pm (AEST/ADST)
Sat-Sun 9am - 6pm (AEST/ADST)