Switching your regular payments

  1. Choices
  2. Personal details
  3. Bank details
  1. Summary page

How will this tool help me?

This tool will help you generate letters for your providers to notify them that you would like to switch your bank account details for any direct debits (e.g. gym membership, electricity) or direct credits (e.g. salary/pay, rental income) you have with them to your NAB account. This includes those which are connected to your debit or credit card.

What you'll need before you start:

  • Your old account details and new NAB account details, including your BSB and account number.
  • If you would like to change the details of regular payments made using your debit card or credit card you will need the card number and expiry date of your old card and your new NAB card.
  • A list of your direct debits and direct credits from your old account can be identified from your old bills and statements or ask your current financial institution for a list of your last 13 months of transactions.

For more detailed information, download our switching help brochures:

What would you like to switch?

Please select which direct debits and direct credits you'd like to switch over to your NAB account.

I'd like to advise my employer that my account details have changed and I'd like my salary/pay transferred to my NAB account.

I have regular payments coming out of my old account, debit card or credit card and would like to notify my providers to start deducting payments from my NAB account, NAB debit card or NAB credit card. E.g. water, electricity, mobile phone.

If you are an existing NAB customer and your debit or credit details have changed (e.g. expiry date) you can also use the switching tool to notify your providers of the change.

I have regular payments coming into my old account and I would like to notify my providers to start crediting my NAB account. E.g. rental income

Personal details (contact)

All fields are mandatory except where marked (optional)

 
 
 
 

Important information: The information you have just provided will not be used by NAB to update your personal information. Please call 13 22 65 if you need to update your personal information.

The information you add here will be generated onto your letters as a way for your provider to contact you, please add your email address here if you would like this to be included

If you select a State first this field will provide Suburb suggestions for you

Select a State and add a suburb and this field should populate automatically. If not, you can still enter your postcode manually

Check this to add joint account details and click next

Personal details (joint account)

 

Bank details

If you haven't set up a NAB account apply now

All fields are mandatory

Your account details

Your old account (to switch from)

 
 

Your new NAB account (to switch to)

National Australia Bank Ltd.

Please enter your financial institution

Please enter your BSB (6 digits)

Please enter your account number

Please enter your account name

National Australia Bank

Please enter your new BSB (6 digits)

Please enter your new account number

Please enter your new account name

Your credit card details

Your old credit card details (to switch from)

 
 
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Your new NAB credit card details (to switch to)

National Australia Bank Ltd.
 
 
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Please enter you financial institution

Please enter your Card Number

Please enter the name on the card

National Australia Bank

something something

Please enter your card number

Please enter the name on the card

Your debit card details

Your old debit card details (to switch from)

 
 
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Your new NAB debit card details (to switch to)

National Australia Bank Ltd.
 
 
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Please enter you financial institution

Please enter your Card Number

Please enter the name on the card

National Australia Bank

Please enter your card number

Please enter the name on the card

    Transfer your salary credit

    Enter the details of your employer. To add another employer please select 'Add Another'

     
     
     
     

    Full trading name

    Attention to/department (the area that deals with salary requests at your Workplace e.g. Payroll, HR)

      Transfer your direct debits

      Add details of the providers you have direct debits with (e.g. gym, electricity, phone). To add another provider please select 'Add another'

      Please note there are only some providers which accept notification by post. If the company details are not generated when you enter the name below, it is a good idea to call them first to confirm the correct delivery address for correspondence or download the providers contact details pdf (656K) to check if your provider is listed

       

      Please select a company type above. This should bring up suggested Company names in this field

      Customer reference number/ account number (often located in the top corner of your bill and used by the company to identify you)

      Attention to/department (e.g. Billing Department)

      Attention to/department (e.g. Billing Department)

      Important information: Contact the providers directly if you think there may be a problem with your regular payments. You're responsible for ensuring all payments are successfully redirected.

        Transfer your direct credits

        Add details of the providers you have direct credits with here (eg rental income, insurance claims). To add another provider, please select 'Add another')

        Please note there are only some providers which accept notification by post. If the company details are not generated when you enter the name below, it is a good idea to call them first to confirm the correct delivery address for correspondence or download the providers contact details pdf (656K) to check if your provider is listed

         

        Important information: Contact the providers directly if you think there may be a problem with your regular payments. You're responsible for ensuring all payments are successfully redirected.

        Switching summary

        To make sure that the letters we generate for you are accurate, please check your details are correct.

        Once you've done this, complete the checklist and then print your letters.

        You're done!

        Your letter(s) have now been generated. You can either print it, or save a copy from your browser for later, to notify providers that your details have changed. Please also take note of the important information below.

        Important information:

        • To print these letters, go to the menu bar on your browser, select File, then Print Preview.
        • Make sure you sign the bottom of each letter before posting.
        • If you do not have a printer you can copy these letters and paste them into a Word document to print them at a later date.
        • Keep a copy of all the letters and notifications so that, in the rare case that the merchant doesn't comply with your request, you may have the right to dispute the charges.
        • Allow time for your regular payments to transfer over to your new NAB account before closing your old account (this can take up to 2 months depending on your billing cycle).
        • Monitor your statements to ensure your bills are being paid and you are receiving all your relevant credits.
        • Amend the regular debits and credits you have set up (if any) on internet banking.
        • Contact the companies directly if you think there may be a problem with your regular payments.
        • Please note, you are responsible for ensuring all payments are successfully redirected.

        For more detailed information, download our switching help brochures: