Talking Shop merchant survey

Talking Shop merchant survey

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Thank you for choosing to take time out and complete this survey. We're interested in your comments and opinions about Talking Shop, our magazine for NAB's merchant services customers.

Your feedback and opinions are greatly appreciated and will help us to better meet the needs of all our customers. The survey should only take around 5 minutes of your time.

If, as the merchant, you'd like to enter a draw to win one of 10 × $250 Vouchers from Ted's Camera Store, please include your details at the end of the survey. This is entirely optional and details will be used only for this purpose. Your feedback will remain confidential. Entries will close on 31 December 2011.

Answers to all questions are optional, unless marked required

Question 1

Did your business receive any of the following issues of Talking Shop? (Required)	Winter 2010	Autumn 2010	Summer 2009	Winter 2009
	Yes No Don't know	Yes No Don't know	Yes No Don't know	Yes No Don't know

Question 2

Overall, how much of Talking Shop do you usually read?

Question 3

How frequently would you like to receive Talking Shop?	Please rank the options from 1 to 5 (1 being most preferred and 5 least preferred)
Once a year	1	2	3	4	5
Quarterly	1	2	3	4	5
Monthly	1	2	3	4	5
Weekly	1	2	3	4	5
At any time we have useful information	1	2	3	4	5

Question 5

If Talking Shop was available in the following ways, which would suit you and your business?	Please rank the options from 1 to 3 (1 being most preferred and 3 least preferred)
Printed mail	1	2	3
Emailed newsletter	1	2	3
Link to NAB website	1	2	3

Question 6

How interested would you be in seeing each of the following topics included regularly in Talking Shop?	Please rate the topics from 1 to 5 (1 being Extremely interested and 5 Not at all interested)
Market and industry insights	1	2	3	4	5
How to protect your business	1	2	3	4	5
General NAB product and service changes	1	2	3	4	5
NAB Merchant specific product and service changes	1	2	3	4	5
Merchant day to day transaction processing and account reconciliation tips	1	2	3	4	5
General and broad reaching business ideas and concepts (e.g. How to maximise social media)	1	2	3	4	5
Other merchants sharing stories	1	2	3	4	5
Special offers and packages	1	2	3	4	5

Question 7

Are there any other topics or issues you would like to see covered regularly in Talking Shop?

(999 characters available)

Do you have any other comments about Talking Shop? This could be current topics you particularly like, things that you think we are doing well, suggestions for improvements or anything else you would like to add.

(999 characters available)

The following few questions about your business will help us better understand the feedback we receive and how we structure future communications for different types of businesses.

Question 8

Which of the following business categories best describes your business?

Question 10

Where is your business located?

If more than one location, please choose the location of your head office.

Talking Shop merchant survey

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