Common topics
Compliments, suggestions and complaints
You can complete this online form, if you raise an issue with us we'll address it as quickly as possible.
Internet Banking registration
You can set up NAB Internet Banking without calling us if we know your mobile phone number, or if you know your NAB Telephone Banking password.
Before you dispute a transaction
- Are you looking at a "Purchase authorisation"? This charge is still processing, so it's too early to begin a dispute.
- Did someone with a card of their own go shopping without you? Check with additional cardholders who can access the account.
- Does the shop or merchant have unfamiliar details on your statement? Sometimes it's hard to recognise businesses from their banking information (it might be a business name or head office location, for example). Double-check the amount against your receipts just in case.
- Is this a store or merchant you've shopped with before? The transaction might be a direct debit that they're authorised to make. If it is, you'll need to contact the merchant directly.
Way to register a dispute
- Login to NAB Internet Banking and send us a secure message (from the Mailbox menu) – select the subject "Electronic transaction dispute"
- Print a copy of the credit card purchases disputed transaction advice form (PDF, 57KB) and fax or post it back to us
- Call us on 13 22 65 or +61 3 8641 9121 (personal customers), 1300 730 213 (Platinum cardholders), or 13 10 12 (business customers) – phone hours are below
- See us at any NAB branch.
You can check your account, credit card or loan balance with NAB Internet Banking or NAB Telephone Banking (24 hours, 7 days: 13 22 65 or +61 3 8641 9083).
The easiest way to order a replacement for a damaged or expired credit card, NAB Visa Debit card or NAB debit card is through NAB Internet Banking.
Login, open the Mailbox menu and select Create secure message. Use the subject "Product enquiry" or "Credit card enquiry".
You should receive your replacement card within 5-7 days.
New to NAB Internet Banking? Register for NAB Internet Banking now.
If you're registered for NAB Internet Banking and you use either SMS Security or BPAY ViewTM, you can change your address and contact details online.
Login to NAB Internet Banking, open the My settings menu and select Contact details.
New to NAB Internet Banking? Register for NAB Internet Banking now.
Change your credit limit in NAB Internet Banking
Login to NAB Internet Banking, open the Apply now menu and select Credit card credit limit.
- If you lower your credit limit, it will apply immediately.
- If you request a higher limit we'll assess your request and get back to you within a few days.
New to NAB Internet Banking? Register for NAB Internet Banking now.
How low can you go?
If you're lowering your credit limit, you can't go any lower than your current balance. You also can't go lower than:
- Platinum cards: $12,000
- Gold cards: $5,000
- Other cards: $500
Phone numbers
Main telephone numbers All times AEST/AEDT
Personal banking and all general enquiries
If you're overseas and registered for
speech security: +61 13 66 22
Other calls from overseas: +61 3 8641 9083 |
13 22 65
Mon-Fri 7am-9pm
Sat-Sun 8am-6pm |
Lost or stolen credit cards or debit cards
Call immediately if your NAB card is lost or stolen. |
1800 033 103
+ 61 3 8641 9121
24 hours, 7 days |
Credit card general enquiries
NAB Gold cards 1300 650 456 from 8am-8pm Mon-Fri (AEST/AEDT)
NAB Qantas Platinum Card 1300 730 213 24 hours a day, 7 days a week |
13 22 65
Mon-Fri 7am-9pm
Sat-Sun 8am-6pm |
| Business banking and Agribusiness banking |
13 10 12
Mon-Fri 8am-8pm
Sat-Sun 8am-6pm |
Small Business Banking
Too busy to call us now? Request a call back. |
13 30 86
Mon-Fri 7am-9pm
Sat-Sun 8am-6pm |
| NAB Internet Banking |
1300 651 656
Mon-Fri 7am-9pm
Sat-Sun 8am-6pm |
NAB Telephone Banking
Self-service - You'll need your NAB ID and Telephone Banking password. |
13 22 65
7 days - 24 hours
self service |
| Personal Lending & Investments |
13 13 12
Mon-Fri 7am-9pm
Sat-Sun 8am-9pm |
| NAB Insurance |
13 29 28
Mon-Fri 8am-9pm
Sat 9am-5pm |
| NAB Cash Manager Service Team |
1800 036 171
Mon-Fri 9am-5.30pm |
NAB Care
Money troubles? If you're struggling to repay your loan or credit card talk with us about your options. |
1800 701 599
Mon-Fri 8am-8pm
Sat 9am-1pm |
Send us a message through Internet Banking
Opening hours
Regular branch hours
Extended branch hours
Find your nearest NAB branch |
Mon-Thur 9.30am-4pm
Fri 9.30am-5pm |
| Business Banking Centres |
Mon-Fri 9am-5pm |
| Financial Services Centre |
Mon-Fri 9am-5pm |
| Agribusiness Centres |
Mon-Fri 9am-5pm |
| Private Banking Centres |
Mon-Fri 8.30am-5.30pm |
| Retail Kiosks |
Shopping centre hours
7 days (except SA: Mon-Sat) |
Shareholders
Other phone numbers All times AEST/AEDT
NAB Online Trading
Stockbroking orders, help with NAB Online Trading, and technical or general enquiries.
To reset your password, call 13 22 65. |
13 13 80
+61 8 9282 8585
Mon-Fri 8am-7pm |
| NAB Internet Banking |
1300 651 656
+61 3 8641 9886
Mon-Fri 7am-9pm
Weekends 8am-6pm
|
NAB Collections
To discuss overdue payments (personal banking). |
1300 135 323
+ 61 3 9322 7000
Mon-Fri 8am-8pm
|
NAB Small Business Collections
To discuss financial difficulty or overdue payments.
|
1300 881 661
Mon-Fri 8am-6pm |
Personal Lending and Investments
Help with home loans, credit cards, personal loans, term deposits and transaction accounts. |
13 13 12
Mon-Fri 7am-9pm
Weekends 8am-9pm |
Fly Buys
Call the FlyBuys service centre to discuss your membership, points, participating businesses or rewards. (This is a non-NAB number.) |
13 11 16
Mon-Fri 9am-7pm
|
National Australia Financial Management
NAFM offers superannuation, investment and insurance products. |
13 22 95
Mon-Fri 8am-6pm |
NAB Equity Lending
All margin lending enquiries. |
1300 135 145
Mon-Fri 8.30am-5.30pm |
| NAB Merchant Solutions |
1300 338 767
Mon-Fri 8am-6pm |
NAB Merchant Service Centre
If you're already a merchant solutions customer, this is your help line. |
1300 369 852
24 hours, 7 days |
National KeyAuth
Obtain authorisation on credit card transactions. |
13 25 15
24 hours, 7 days
|
Deaf, hearing-impaired or speech-impaired
Call through the National Relay Service:
- TTY users phone 13 36 77 and ask for 13 22 65
- Speak and Listen (speech-to-speech relay) users phone 1300 555 727 and ask for 13 22 65
- Internet relay users connect to the National Relay Service and ask for 13 22 65
|
Mon-Fri 8am-8pm |
Feedback
Suggestions, concerns or compliments. |
1800 152 015
Mon-Fri 8am-7pm |
Branch hours
Our regular branch hours
Our regular branch hours are 9.30am-4pm Mon-Thur and 9.30am-5pm Fri.
Extended hours
|
Branch Name
|
Extended hours
|
Weekend trading
|
Weekend teller services
|
|
71 Collins Street
|
Mon-Fri 9.30am-5pm
|
|
|
|
330 Collins Street
|
Mon-Fri 9.30am-5pm
|
|
|
|
Airport West
|
|
Sat 9.30am-1pm
|
|
|
Bellarine Village
|
|
Sat 9am-12pm
|
|
|
Bendigo
|
|
Sat 9am-12pm
|
|
|
Berwick
|
|
Sat 9.30am-1pm
|
|
|
Brandon Park
|
|
Sat 9am-1pm
|
|
|
Brimbank
|
Mon-Wed 9.30am-5pm
Thu-Fri 9am-5pm
|
Sat 9am-1pm
|
|
|
Camberwell Junction
|
Mon-Thu 9:30am - 4:00pm
Fri 9.30am - 5pm
|
Sat 9am-1pm
|
|
|
Chadstone
|
|
Sat 9am-2pm
|
|
|
Chadstone Shopping Centre Kiosk
(no teller service)
|
Mon - Wed 9am-5.30pm
Thu - Fri 9am-9pm
|
Sat - 9am-6pm
Sun - 10am-5pm
|
|
|
Chinatown
|
Mon-Fri 9.30am-5pm
|
|
|
|
Coburg
|
|
Sat 9.30am-12pm
|
|
|
Dandenong Shopping Centre
|
|
Sat 9.30am-1.30pm
|
|
|
Docklands
|
Mon-Fri 8.30am-4pm |
|
|
|
Doncaster East - The Pines
|
|
Sat 9am-1pm
|
|
|
Doncaster Shopping Town
|
Mon-Fri 9.30am-5pm
|
Sat 10am-2pm
|
|
|
Eastland
|
Mon-Fri 9.30am-5pm
|
Sat 10am-2pm
|
|
|
Epping Plaza
|
|
Sat 10am-2pm
|
|
|
Forrest Hill Kiosk
(no teller service)
|
Mon-Wed 9am-5.30pm
Thu-Fri 9am-9pm
|
Sat 9am-5pm
Sun 10am-5pm
|
|
|
Fountain Gate
|
|
Sat 9am-1pm
|
|
|
Glen Waverley
|
Fri 9.30am-5pm
|
Sat 9am-1pm
|
|
|
The Glen Kiosk
(no teller service)
|
Mon-Wed 9.30am-5pm
Thu-Fri 9am-9pm
|
Sat 9am-5pm
Sun 10am-5pm
|
|
|
Highpoint City Kiosk
(no teller service)
|
Mon-Wed 9.30am-5pm
Thu-Fri 9.30am-8pm
|
Sat 9.30am-5pm
Sun 9.30am-5pm
|
|
|
Maribyrnong - Highpoint City
|
|
Sat 10am-2pm
Sun 10.30am-2.30pm
|
|
|
Hoppers Crossing
|
|
Sat 9.30am-1.30pm<</p>
|
|
|
Ivanhoe
|
|
Sat 9.30am-1.30pm
|
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|
Karingal
|
|
Sat 9.30am-1pm
|
|
|
Keysborough
|
|
Sat 9am-1pm
|
|
|
Knox
|
|
Sat 9.30am-1pm
|
|
|
Lilydale
|
|
Sat 9.30am-1.30pm
|
|
|
Malvern
|
|
Sat 9am-1pm
|
|
|
Mulgrave Waverley Gardens
|
|
Sat 9am-1pm
|
|
|
Melton
|
Mon-Thu 9am-4pm
Fri - 9am-5pm
|
|
|
|
Moonee Ponds
|
|
Sat 9:30am-1:30pm
|
|
|
Northland
|
|
Sat 9.30am-1pm
|
|
|
Plenty Valley (South Morang)
|
|
Sat 9.30am-1.30pm
|
|
|
Point Cook
|
|
Sat 9.30am-1.30pm
|
|
|
Prahran
|
|
Sat 10am-2pm
|
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|
St Kilda
(Acland Street)
|
|
Sat 10am-2pm
|
|
|
South Melbourne
|
|
Sat 9am-1pm
|
|
|
Southland
|
|
Sat 9am-1pm
|
|
|
Sunshine
|
Mon-Thu 9am-4.30pm
Fri 9am-5pm
|
Sat 9.30am-1.30pm
|
|
|
Watergardens
|
Mon-Fri 9.30am-5pm
|
Sat 9.30am-3pm
Sun 10am-2pm
|
|
|
Williamstown
|
Mon-Fri 9:30am-5pm
|
|
|
|
Branch Name
|
Extended hours
|
Weekend trading
|
Weekend teller services
|
|
Ashfield
|
Mon-Wed & Fri - 9:30am-5pm
Thu - 9:30am-7pm
|
Sat 9:30am-1:30pm
|
|
|
Bankstown North Terrace
|
|
Sat 9am-12pm
|
|
|
Baulkham Hills
|
|
Sat 10am-12pm
|
|
|
Bondi Junction Westfield
|
|
Sat 10am-2pm
|
|
|
Bondi Kiosk
|
Mon - Wed & Fri 9:30am-6pm
Thu 9am-9pm
Fri 9:30am-7pm
|
Sat 9:30am-6pm
Sun 10am-6pm
|
|
|
Burwood
|
|
Sat 9.30am-1.30pm
|
|
|
Campbelltown
|
Thu 9:30am-7pm
|
Sat 9am-1pm
|
|
|
Carlingford Court Kiosk
(no teller service)
|
Mon - Wed & Fri 9:30am-5pm
Thu 9:30am-7pm
|
Sat 10am-4pm
Sun 11:00am-3pm
|
|
|
Coffs Harbour
|
Mon - Fri 9am-5pm
|
|
|
|
Eastgardens
|
|
Sat 10am-2pm
|
|
|
Erina Fair
|
Mon - Thu 9am-4p
Fri 9am-5pm
|
Sat 10am-2pm
|
|
|
Glendale
|
|
Sat 9am-12pm
|
|
|
Hornsby
|
Mon, Thu 9:30am-5pm
Tue, Wed & Fri 9am-5pm
|
Sat 10am-2pm
|
|
|
Leichhardt
|
|
Sat 9am-12pm
|
|
|
Liverpool
|
Mon Thu 9:30am-4:30pm
Fri 9:30am-5pm
|
Sat 10am-1pm
|
|
|
Macquarie Shopping Centre
|
|
Sat 10am-2pm
|
|
|
Miranda
|
|
Sat 9am-1pm
|
|
|
Miranda Kiosk (no teller service)
|
Mon-Wed & Fri 9am-5:30pm
Thu 9am-9pm
|
Sat 9am-5:30pm
Sun 10am-5pm
|
|
|
Port Macquarie
|
Mon-Thu 9.30am-4pm, Fri 9.30am-5pm
|
Sat 9am-12pm
|
|
|
Forster
|
Fri - 9:30am-5pm
|
Sat 9am-12pm
|
|
|
Orange
|
Fri - 9:30am-5pm
|
Sat 10am-1pm
|
|
|
Parramatta NAB Shop
|
Mon - Wed & Fri 9am-5pm
Thu 9am-7pm
|
Sat 9am-2pm
|
|
|
Parramatta Westfield Kiosk
(no teller service)
|
Mon Wed & Fri 9am-5:30pm
Thu 9am-9pm
|
Sat 9am-5pm
Sun 10pm-5pm
|
|
|
Penrith
|
|
Sat 9am-12pm
|
|
|
Rhodes
|
Mon-Wed 9.30am-5pm, Thu 9.30am-7pm
|
Sat 9.30am-1.30pm
|
|
|
Rouse Hill
|
|
Sat 9am-12.30pm
|
|
|
Runaway Bay
|
Mon-Thu 9.30am-4pm, Fri 9.30am-5pm
|
Sat 9:30am-12:30pm
|
|
|
Strathfield
|
Mon-Thu 9.30am-4pm, Fri 9.30am-5pm
|
Sat 9:30am-1:30pm
|
|
|
University of Sydney
|
Mon - Thu 9:30am-4:30pm
Fri 9:30am-5pm
|
|
|
|
Warriewood
|
|
Sat 10am-2pm
|
|
|
Wetherill Park
Polding St
|
|
Sat 9am-12pm
|
|
|
Branch Name
|
Extended hours
|
Weekend trading
|
Weekend teller services
|
|
Arndale
|
Mon-Wed 9am-4pm, Thu 9am-7pm, Fri 9am-5pm
|
Sat 9am-12pm
|
|
|
Darwin Office
|
Mon-Fri 9.30am-5pm
|
|
|
|
Findon
|
|
Sat 9am-12:30pm
|
|
|
Flinders Uni
|
Mon - Fri 9.30am-5pm
|
|
|
|
Glenelg
|
|
Sat 9am-12:30pm
|
|
|
Marion Kiosk
(no teller service)
|
Mon-Wed & Fri 9am-5:30pm
Thu 9am-9pm
|
Sat 9am-5pm
|
|
|
Markets Branch
|
|
Sat 9:30am-1:30pm
|
|
|
Modbury
|
|
Sat 9am-12:30pm
|
|
|
Mt Gambier
|
|
Sat 9am-12pm
|
|
|
Munno Para
|
Mon-Wed, Fri 9am-5pm
Thu 9am-5pm
|
Sat 9am-12pm
|
|
|
Norwood
|
|
Sat 9am-12:30pm
|
|
|
Salisbury
|
|
Sat 9am-12pm
|
|
|
Tea Tree Plaza Kiosk
(no teller service)
|
Mon-Wed & Fri 9am-5:30pm
Thu 9am-9pm
|
Sat 9am-5pm
|
|
|
West Lakes Westfield Kiosk
(no teller service)
|
Mon-Wed & Fri 9am-5:30pm
Thu 9am-9pm
|
Sat 9am-5:30pm
|
|
|
Branch Name
|
Extended hours
|
Weekend trading
|
Weekend teller services
|
|
Albert Street
|
Sat 10am-3pm
|
|
|
|
Brookside
|
|
Sat 9:30am-12:30pm
|
|
|
Browns Plains
|
|
Sat 9am-1pm
|
|
|
Cairns Central
|
|
Sat 9am-12.30pm
|
|
|
Carindale
|
Mon-Thu 9am-4pm
Fri 9pm to 5pm
|
Sat 10am-2pm
|
|
|
Chermside Kiosk
(no teller service)
|
Mon-Wed, Fri 9:30am-5pm
Thu 9:30am-8pm
|
Sat - Sun 10am-4:30pm
|
|
|
Clifford Gardens
|
Mon-Thu 9am-4pm, Fri 9am-5pm
|
Sat 9am-12pm
|
|
|
Earlville
|
|
Sat 9.30am-12.30pm
|
|
|
Garden City
|
|
Sat 9am-1pm
|
|
|
Helensvale
|
|
Sat 9:30am-12:30pm
|
|
|
Indooroopilly NAB Shop
|
|
Sat 10am-4pm
|
|
|
Ipswich Kiosk
(no teller service)
|
Mon - Wed, Fri 9am-5pm
Thu 9am-9pm
|
Sat 9am-5pm
Sun - 10am-5pm
|
|
|
Kawana
|
|
Sat 10am-1pm
|
|
|
Morayfield
|
|
Sat 9:30am-12:30pm
|
|
|
Mt Ommaney
|
|
Sat 9.30am-12.30pm
|
|
|
Mt Pleasant
|
|
Sat 9am-1pm
|
|
|
North Lakes
|
|
Sat 9:30am-12:30pm
|
|
|
Robina Town Centre
|
|
Sat 9:30am-2pm
|
|
|
Southport
|
Thur 9.15am-4pm
|
|
|
|
Springfield Lakes
|
Thur 9.30am-6pm
|
|
|
|
Springwood
|
|
Sat 9am-1pm
|
|
|
Sunnybank Hills
|
|
Sat 9am-1pm
|
|
|
Sunnybank Plaza
|
|
Sat 9am-1pm
|
|
|
Sunshine Plaza Branch
(no teller service)
|
Mon - Wed, Fri 9am-5pm
Thu 9am-9pm
|
Sat 9:30am-5pm
Sun - 10am-4:30pm
|
|
|
Toowoomba City
|
Mon - Fri 9am-5pm
|
|
|
|
Toowoomba Kiosk
(no teller service)
|
Mon - Wed, Fri 8:45am-5:30pm
Thu 8.45am-8:30pm
|
Sat 10am-4pm
|
|
|
Toowong
|
|
Sat 9.30am-12pm
|
|
|
Victoria Point
|
|
Sat 9am-12pm
|
|
|
|
|
|
Weekend teller services
|
|
Busselton
|
|
Sat 9am-1pm
|
|
|
Ellenbrook
|
Mon - Thu 9am-4pm, Fri 9am-5pm
|
Sat 9am-12:30pm
|
|
|
Floreat
|
|
Sat 9am-1pm
|
|
|
Innaloo Kiosk
(no teller service)
|
Mon - Wed, Fri 9am-5pm
Thu 9am-9pm
|
Sat 9am-5pm
|
|
|
Joondalup
|
|
Sat 9am-12:30pm
|
|
|
Maddington
|
|
Sat 9am-12:30pm
|
|
|
Mirrabooka
|
|
Sat 9:30am-12:30pm
|
|
|
Murray Street
|
|
Sat 9am-2pm
|
|
|
Ocean Keys
|
|
Sat 9am-12:30pm
|
|
|
Riverton
|
|
Sat 9am-12:30pm
|
|
|
Success
|
|
Sat 9am-12:30pm
|
|
|
Westfield Whitfords Kiosk
(no teller service)
|
Mon - Wed, Fri 9am-5pm
Thu 9am-9pm
|
Sat 9am-5pm
|
|
|
West Perth
|
Thu 9.30am-5pm
|
|
|
|
Whitfords
|
|
Sat 9am-12:30pm
|
|
|
