Cancel a bill payment

You can cancel future dated or periodic bill payments prior to the cut-off time on the payment date.
Note: Bill payments with a status of Paid, Rejected, Cancelled, Cancelled by Bank or Expired cannot be cancelled.

How to cancel a bill payment

1. To cancel a bill payment from:

   outside the bill payment service	roll your cursor over bill payment on the main menu and select Bill payment list from the drop down list
   within the bill payment service	click the Bill payment list sub-menu option

    
2. Choose from the following options:

   If you...	Then...
   know which account the payment was from	select the account from the Select account drop down list
   do not know which account the payment was from	select All accounts from the Select account drop down list

   A summary of each bill payment initiated from the selected account/s will display by date order (most recent at the top). You can page through this list.
   Note: A blank list is displayed if no payments have been made from the selected account in the last 90 days.
    
3. Click Cancel in the Action column.
   You can also click the payment date of any future dated or periodic bill payment to view its details prior to cancelling it. Once you have checked the details, click Cancel on the Bill payment details screen to cancel the payment.
    
4. Click OK to confirm you wish to cancel the bill payment.
   The payment status changes to Cancelled on the Bill payment list screen.