Candidate FAQs

Frequently asked Questions

Why should I register for job alerts?

How will you communicate with me?

How do I update my personal profile or resume?

I submitted an application several weeks ago and have not heard anything since the initial email advising me that my application was being considered. How do I get an update?

How do I obtain an entry - level role with NAB?

Does NAB support Diversity Employment initiatives?

I recently received job alert listing jobs that matched what I am looking for.  What do I do next?

What if I am not an Australian Citizen or Permanent Resident?

If I'm unsuccessful can I reapply?

Is there a different application process for graduates interested in working at the National?

What career development opportunities exist?

Will I have the opportunity to move overseas?

I no longer wish to receive job alerts from NAB. How can I be removed from job alerts?

I recently submitted an application for a position and received an email telling me that my application had been unsuccessful.  I received another email shortly after, telling me that I had a matched with a new job and inviting me to apply.  Why has this happened?

How do I verify that my resume has been properly submitted and/or received?

I forgot my password. How do I get a new password?

Why should I register for job alerts?
Registering for job alerts ensures that you can maintain complete control over the job search process by receiving regular emails regarding jobs that match what you are looking for. This means that we're looking for your ideal job, even when you're doing other things!

How will you communicate with me?
We will regularly communicate with you via email. If you have registered with a Hotmail or Yahoo account, please remember to check your 'Junk' folders for confirmation or invitation emails to ensure you do not miss out on important communication from us. 

How do I update my personal profile or resume?
To update your personal profile or resume, please complete the following:

1. LOGIN via the Applicant Log in
2. Enter your existing user name and password
3. Select the 'Update my Profile' button
4. Select one of the available options and enter your new details
5. Select 'Save' to save the information.

I submitted an application several weeks ago and have not heard anything since the initial email advising me that my application was being considered. How do I get an update??
We understand that it can be stressful waiting for news on a job application so you have the option to track the status of your application with at anytime by logging into the Existing Applicant Sign In on our careers homepage. Once you are logged in you can view the status of your application as well as review your personal profile details to ensure they are correct so we can contact you.

Our Recruitment Consultants also want to carefully review all applications and take the time to properly consider each application against the requirements of the role. This can take time particularly if the role is still open and receiving applications.  The Recruitment Team may be contacted through NAB's People Advisory Centre on 1300 662 091.  Please contact us if you haven't received a response two weeks after the role has closed.

How do I obtain an entry - level role with NAB?
NAB has a number of entry level roles, which will provide you with plenty of challenges as well as a career path in the organisation. You can apply for a range of entry level roles from working in our branches as a teller to working in our call centre as a Customer Service Officer. These entry level roles are regularly advertised on our Careers Centre.  You can also opt to register for job alerts. You can also opt to register for job alerts. We will notify you when these roles become available and you can then choose to submit an application.

Does NAB support Diversity Employment initiatives?
NAB has employment initiatives in the areas of Disability Employment and Indigenous Employment. The Disability Employment initiatives aim to remove barriers and maximise the employment prospects of people with a disability.  NAB is a corporate leader for Indigenous employment and is committed to attracting and retaining Indigenous employees. For more information refer to Employment Opportunities for people with a disability and Employment Opportunities for Indigenous Australians

I recently received job alert listing jobs that matched what I am looking for. What do I do next?
To apply online you should access the link in the email which will take you to a detailed description on the career website:

1. Review the details of the job
2. If you wish to apply for the job then select 'Apply Now'.
3. Review the Employee Privacy Notification and click 'Accept' to indicate your acceptance.
4. If you are an existing applicant you should enter your existing username and password. If not, you need to create a user name and password in order to proceed.
5. Review your personal profile to ensure that all information remains correct. If not, you can attach your current resume in order to prepopulate your personal profile.
6. New applicants should enter their email to create a username and password.
7. Complete questions specific to each job.

What if I am not an Australian Citizen or Permanent Resident?
You must be an Australian or New Zealand Citizen or Australian Permanent Resident to apply for permanent roles at the National which are based in Australia.  Status will be verified as part of an overall probity check prior to appointment.

If I'm unsuccessful can I reapply?
All applications for roles with NAB are stored in our candidate database for review by our Recruitment team. Although you have been unsuccessful on this occasion we may continue to notify you regarding other opportunities in the coming months which we hope may be of interest to you. These potential opportunities will be identified based upon the information provided in your application.

To help us locate the best opportunities for you, we would appreciate you taking the time to periodically update your personal profile by logging in via the Existing Applicant sign-in link on the careers homepage.

You are also welcome to apply for any additional roles advertised on our website or in other media.

Is there a different application process for graduates interested in working at the National?
Yes.  You can find out more information specific to graduate recruitment by visiting our Graduate Careers page

What career development opportunities exist?
Our current journey of transformation brings opportunities for those who embrace challenge and are prepared to drive their own career.  The diversity of our business units means that your career with NAB can be as diverse as you choose.

There are also clear career pathways, which you may choose to use to guide your career development.  These pathways are supported by training and development opportunities within each business unit.

NAB also advertises internal vacancies on our intranet to ensure our staff have the opportunity of applying for internal roles to further develop their skills and experience.  

NAB is also committed to performance management processes that assist the individual to acheive their career goals. Regular performance discussions which include the development of an Individual Development Plan form an integral part of our performance management processes.

Will I have the opportunity to move overseas?
Most of the National's staff are located in Australia.  Although the National has significant operations overseas, the main responsibilities for most Australian candidates will be based in Australia although some interstate and overseas business travel may be required. Overseas moves are made on the basis of merit, skills and experience, past performance and business needs within a particular location.

I no longer wish to receive job alerts from NAB. How can I be removed from job alerts?
Please login to access your profile. Once you're logged in, you will be taken to the candidate homepage. Please select the option that says 'Update your contact information & preferences'. At the top of that page, simply de-select the checkbox under the 'Notification Preferences' section. This turns off the e-mail notification feature. 

I recently submitted an application for a position and received an email telling me that my application had been unsuccessful.  I received another email shortly after, telling me that I had a matched with a new job and inviting me to apply. Why has this happened?

By registering with NAB's online Career Centre, you choose to receive regular email notification of vacant positions which match your preferred job profile. You can use the Careers Centre to apply for specific roles that have been advertised in the press or in various online media.

How do I verify that my resume has been properly submitted and/or received?
When your application is completed and your press submit your application is sent to the NAB Recruitment Team.

If you successfully completed this process, you will receive:

1. On screen notification thanking you for your submission.
2. Email acknowledgment that your information has been forwarded to the Recruitment Team at NAB.
3. The application will be listed in your personal applicant homepage under 'Submitted Applications'.

I forgot my password. How do I get a new password?

1. Proceed to the Careers Home page
2. Select the 'Applicant login'.
3. Type your e-mail address and select the 'forgotten your password' link.
4. Your preset secret question will be displayed. Type your answer.
5. If your answer is correct the system will automatically generate a new password and send it via your e-mail.
6. If your answer is incorrect you can select the 'contact us for support' link