We updated our strategy in 2013, to align our business to the changing landscape and customer needs.
Our objective remains unchanged - to deliver sustainable, satisfactory returns to shareholders. This will be supported by our updated strategic priorities:
Enhance Australian franchise
Simplify and digitise our business
- Simplify and standardise product offering
- Re-engineer and automate processes
- Simplify technology
- Reshape footprint
- Enhance payments and mobile capability
Meet evolving customer needs
- Deliver world class customer management
- Provide DIY digital options for customers
- Enhance banking services for superannuation and ageing
- Broaden services for Asia active customers
Manage international portfolio for value
- Maintain strong NZ franchise
- Complete Specialised Group Assets (SGA) and UK Commercial Real Estate (CRE) run-off
- Complete UK restructure
Our strategy will be underpinned by continued focus on our key enablers:
- NextGen technology and infrastructure
- People, culture and reputation
- Balance sheet strength
- Risk and compliance
To find out more about our strategy, see our Group Strategy and Technology Update materials: