Our approach to corporate responsibility ensures that our beliefs and behaviours are embedded in our everyday decision making and our longer-term planning for the future. It focuses us on:
- Getting the fundamentals right with our customers - by delivering fair value and quality advice
- Being a good employer - through investing in the skills and capabilities of our employees, and
- Addressing our broader responsibility to society - by supporting communities, managing our environmental impact and having a positive impact through our supply chain
“Our sustainability and success relies on the continued goodwill of a whole range of stakeholders. Without doubt, the worst outcome for shareholders would be an industry that doesn’t pay attention to its customers and stakeholders. We take our responsibility to all stakeholders seriously.” Cameron Clyne, CEO
We believe that managing our business in a responsible manner is the right thing to do by all our stakeholders and makes good business sense. Being a responsible business enhances and protects our reputation, one of our four strategic priorities. It helps us to attract and retain high quality employees, manage risk, identify new opportunities in emerging markets and build deeper and stronger stakeholder relations.
Stakeholder engagement and materiality
Connecting with our many and varied stakeholders is a vital aspect of our operations. Maintaining an open and constructive dialogue with our stakeholders helps us understand expectations and contributes to risk management, learning and innovation. It also helps us to identify emerging issues and opportunities for creating new products and services and improving our performance. It is a value-creating activity.
As a large global business we interact with a diverse range of stakeholders. In Our approach to corporate responsibility (pdf) you can find out more about our key stakeholders, the type of engagement that we undertake and the CR issues of most interest to our stakeholders. You will also find details on our materiality assessment process and independent assurance conducted over our external corporate responsibility reporting.
We recognise that operating in a responsible manner is not just about doing the right thing. It's also about taking a sustainable approach to the creation of long-term business value. For us there are five key benefits we derive from being a responsible business:
We value the opportunity to engage with our stakeholders. To start a conversation, please feel free to contact us at firstname.lastname@example.org.