Performance and Reporting
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- Performance and reporting
Reporting
We have been reporting on our corporate responsibility performance since 2004. In 2011, we have integrated our Shareholder Review and Corporate Responsibility Review into one document, the Annual Review. It’s written for all our stakeholders because it’s clear that the success and sustainability of our business depends on doing the right thing by many. We continue to focus on our performance – for shareholders, for customers, for employees and for our community.
- 2011 Annual Review Website
- 2011 Annual Review
- 2011 GRI Index
- Customer Dig Deeper Paper
- People Dig Deeper Paper
- Community Dig Deeper Paper
- Environment Dig Deeper Paper
- Supply Chain Dig Deeper Paper
Our report includes an independent assurance statement and is prepared using the Global Reporting Initiative's Sustainability Reporting Guidelines.
Report Archive
2010
- 2010 Customer Dig Deeper Paper
- 2010 People Dig Deeper Paper
- 2010 Community Dig Deeper Paper
- 2010 Environment Dig Deeper Paper
- 2010 Supply Chain Dig Deeper Paper
- 2010 Annual Financial Report
- 2010 Annual Review
- 2010 GRI Index
2009
- 2009 Equator Principles Reporting
- 2009 Reporting Indicators - Environment
- 2009 Reporting Indicators - People
- 2009 Reporting Indicators - Community
- 2009 Reporting Indicators - Customer
- 2009 GRI Index
- 2009 Corporate Responsibility Review
2008
2007
2006
2005
2004
Quarterly Newsletter
NAB produces a quarterly Corporate Responsibility newsletter. Visit our site to read past copies or subscribe.
Performance

In 2011 NAB achieved its highest ever result in the Dow Jones Sustainability Index since commencing participation in 2003. NAB ranked third in the global banking sector and is included in the list of Sustainability Leaders.

In 2011, NAB continued to be included in both the CDP Carbon Disclosure Leadership Index (CDLI) and the Carbon Performance Leadership Index (CPLI).

The FTSE4Good Index Series is designed to measure the performance of companies that meet globally recognised corporate responsibility standards, and to facilitate investment in those companies.
Websites
To find out more about corporate responsibility at each of our brands visit:
Awards and Recognition
Our performance has been recently recognised by the following awards:
Sustainability
Sustainability Leadership Award
Awarded for Sustainability Leadership (Large Organisation), at the United Nations Association of Australia (UNAA) World Environment Day Awards 2011.
Customer

Choice Best Low Fee Bank Account
Choice Best Low-Fee Bank Account 2010 - awarded to NAB on the basis of getting money back into consumers' pockets and reducing the cost of everyday banking.

Canstar Cannex Excellence Award for Banking Leadership
Canstar Cannex Excellence Award for Banking Leadership 2010 - NAB was awarded the first-ever CANSTAR CANNEX Banking Leadership Award for taking the initiative and removing customer fees. This Banking Leadership accolade is only given on merit and was awarded with the introduction that "Every once in a while something comes along that's so big it blows the banking world apart and alters the financial landscape forever."

PricewaterhouseCooper's 2010 Wealth Management recognition
MLC recognised as the most admired wealth management company in PricewaterhouseCooper's 2010 Wealth Management CEO Survey.

Australia's largest businesses voted NAB No.1 in the Peter Lee Associates 2011 Large Corporate and Institutional Relationship and Transactional Banking Survey - Australia, in the following categories:
- No.1 Relationship Manager Capability
- No.1 Quality of Trade Services Advice
- No.1 Syndicated Loan Arranging Capability
- No.1 Bank of Choice for Property Finance
- No.1 Best Advice on Use of Interest Rate Risk Management
- No.1 Provider of Supply Chain Finance
People

Employer of Choice for Women
Cited as an Employer of Choice for Women 2010 by the Federal Government's Equal Opportunity for Women in the Workplace Agency (EOWA), for the fifth year in a row.

Diversity@Work
Employment & Inclusion awards 2010 - awarded to NAB for its African-Australian Workplace Development Program. Working with community partners - Jesuit Social Services and Adult Multicultural Education Services - NAB's African-Australian Workplace Development Program is an initiative that aims to address the difficulties faced by many new African-Australians who despite having qualifications and language skills, find themselves unemployed due to a lack of local work experience. View a short video on NAB's African-Australian Workplace Development Program (link to video)
Community

Australian Business Awards
Community Contribution Award 2010 - awarded to NAB for demonstrating significant contribution to the community including examples of policies or projects that positively impact on the community and generate outcomes that have a long term benefit.
Supply Chain

The Chartered Institute of Purchasing & Supply Award
CIPS Australasia Procurement Professional Award Winner 2010 for Socially Responsible Procurement - awarded to NAB for externally focused social, ethical, sustainable, environmental and community initiatives in a supply chain context.
Memberships and commitment

United Nations Global Compact
In April 2010 NAB became a participant of the United Nations Global Compact. The Compact is a strategic policy initiative for businesses that are committed to aligning their operations and strategies with ten universally accepted principles in the areas of human rights, labour, environment and anti-corruption. For more information visit http://www.unglobalcompact.org/

Equator Principles
A voluntary set of standards for determining, assessing and managing social and environmental risk in project financing. NAB signed the Equator Principles in October 2007 and reports annually on our performance (see our Customer Dig Deeper report on our performance page). Further information is available at http://www.equator-principles.com

UNEP FI
Since 2002, NAB Group has been a signatory of the United Nations Environment Statement for Financial Institutions (UNEP FI) which is a global partnership between UNEP and the financial sector. Further information is available at www.unepfi.org

Carbon Disclosure Project
We became a member of the Carbon Disclosure Project (CDP) in 2007. We are both a signatory and respondent to the CDP information request. The CDP is an annual study of the greenhouse emissions from corporations. 2,500 organizations in some 60 countries around the world now measure and disclose their greenhouse gas emissions and climate change strategies through CDP.
A copy of our CDP submission is available on the CDP website and further information on the Carbon Disclosure Project is available at www.cdproject.net.
Please search for the National Australia Bank on this website. In 2009 we also became a CDP water disclosure signatory.

LBG Australia / New Zealand is a business membership organisation whose members commit to measuring and benchmarking their corporate community investment contributions using the London Benchmarking Group (LBG) methodology. We joined the LBG in 2006.
Further information on the LBG Australia/New Zealand is available at www.lbg-australia.com
