Disability Action Plan
NAB has a strong commitment to its customers and community. NAB aims to create an environment of equal access to financial services and products, premises and employment opportunities for people with disabilities.
Our commitment is reflected in NAB's Disability Action Plan.
Five key outcomes of the Disability Action Plan
The Plan aims to achieve five key outcomes for people with disabilities and these are:
- Accessible premises, services and facilities
- Maximum benefit from any technological developments in banking † eg; ATMs, EFTPOS, Internet and Telephone banking as well as any future developments
- Policies and procedures that remove barriers to banking and financial services and products
- High quality customer service as a result of informed attitudes by staff and effective communication and information exchange between staff and people with disabilities
- Equitable employment opportunities for people with disabilities
While the plan primarily addresses these outcomes with respect to NAB customers, their achievement will also assist NAB to create a barrier-free and responsive environment for employees with disabilities. The Disability Action Plan acknowledges NAB's obligations under the Disability Discrimination Act (Cth) 1992 to create, as far as possible, an environment of equal access to banking and financial products, services, premises and employment opportunities for people with a disability.
For further information, please call the Disability Action Plans enquiry line on 03 9322 6187
