Frequently asked questions

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Everyday Banking

General	What is NAB Internet Banking? What is the difference between NAB Internet Banking and National Online? Can I use NAB Internet Banking for my NAB personal accounts and business accounts? Learn more
Transaction History	What accounts are eligible to access the additional transaction history online? How do I get access and how do I register to view more than 100 days of transactions? Can I still access up to 560 days of transactions if I don’t want to use NAB Smart Statements? Learn more
NAB Smart Statements	What are NAB Smart Statements? Will NAB Smart Statements still be classified as a legal document once printed? What are the eligible accounts available for NAB Smart Statements? Learn more
SMS Banking	What is SMS Banking? What can I use SMS Banking to do? How will SMS Banking benefit me? What accounts can I use with SMS Banking? Learn more
NAB Alerts	What are NAB Alerts? What types of alerts can I receive? How much do NAB Alerts cost? What accounts can I receive NAB Alerts on? Learn more
Enhanced Internet Banking	What is “Enhanced Internet Banking”? How do I register for Enhanced Internet Banking? Which accounts can I transfer money To and From? Learn more
View my letters	What is View my letters? How do I access my letters? When should I use View my letters? Learn more
Miscellaneous	Which accounts can I access with NAB Internet Banking? Why can't I disable my access to an account? What type of software packages can I export account and transaction information to? Learn more

Payments - Transfers

Donations	How do I make a donation? What information do I need to make a donation to a listed charity? Is there a limit to how much I can transfer using NAB Internet Banking? Learn more
Bill payments - BPAY View	Which account can I pay bills from? What if the Biller I want to pay is not on the BPAY ^® list? How many days does it take for a payment to reach the Biller? Learn more
International Transfers Online	How do I register for International Transfers? Can I make an International Transfer if I am not SMS Security registered? What if I am exempt from SMS security? Learn more
Payments - Transfers	Can I use NAB Internet Banking to make payments or transfers to accounts at other banks? What details do I need to make a payment or transfer to another person's (or business') account? Can I use NAB Internet Banking to process my payroll? Can I use NAB Internet Banking to make payments or transfers to overseas beneficiaries? Learn more
Tax payments	What information do I need to know to make a Taxation payment? What do I key in the description field of the funds transfer transaction for a taxation payment? What if I don't have an EFT Code? Learn more

Technical

Accessibility	What is accessibility? Which operating systems and browsers work best with the accessibility features of NAB Internet Banking? Has NAB Internet Banking been tested with screen reader software? Learn more
Setup - Installation	How do I start NAB Internet Banking? How long does it take to register for NAB Internet Banking? I am having trouble registering - what should I do? Learn more
Technical Requirements	Do I need any special software? What type of browser do I need? Will NAB Internet Banking run on an Apple^® computer? Learn more

Security

Security	I use Internet Explorer 7 and cannot see the security padlock when using NAB Internet Banking What security measures has NAB put in place? How does NAB make sure that only I can access my accounts? Learn more
SMS security	What is SMS security? How do I register for SMS security? How does SMS security work? Learn more

Apple is a trademark of Apple Computer, Inc., registered in the U.S. and other countries.

W3C is a trademark (registered in numerous countries) of the World Wide Web Consortium.

BPAY is registered to BPAY Pty Ltd ABN 69 079 137 518.

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Frequently asked questions

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