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The following information will help answer some of your NAB Smart Statements questions.
General
Registration
Security
Usage
General
What are NAB Smart Statements?
NAB Smart Statements is a service that allows you to receive and view your account statements online. These are accessed via NAB Internet Banking and mean that you will no longer receive paper statements in the mail.
Will NAB Smart Statements still be classified as a legal document once printed?
Yes, one of the smart things about receiving your statements online is that they will continue to be classified as a legal document. This is due to the fact that they are an exact replica of a paper statement.
What are the eligible accounts available for NAB Smart Statements?
The eligible accounts for NAB Smart Statements are those that will be displayed in the NAB Smart Statements - registration screen within NAB Internet Banking. Accounts that are not eligible for NAB Smart Statements will not be displayed within the NAB Smart Statements registration screen.
NAB Smart Statements are available for the majority of NAB's everyday banking and savings accounts and personal banking products including credit cards, personal loans, mortgages and some investment loans. These include:
- Transaction & Savings Account Statements
- Personal Credit Card Statements
- Loyalty Credit Card Statements
- Affinity Card Statements
- Personal Loan Statements
- Home Loan Statements
- HomeSide Statements
The exceptions currently include NAB's business transaction & savings accounts, commercial credit cards and business lending products, in addition to:
- Third Party access to accounts
- Wealth and MLC Products
- Reward Card Statements
- Margin Lending Facilities
- Merchant Statements
How will NAB Smart Statements benefit me?
NAB Smart Statements provide a convenient, faster way to check your accounts 24 hours a day 7 days a week. You can also access, free of charge, up to 7 years of account statements from the date of the statement.
How much will it cost?
Another great benefit of NAB Smart Statements is that it is free of charge. Access current and historical statements up to 7 years free, 24 hours a day 7 days a week.
What is the difference between NAB Smart Statements and Transaction History in NAB Internet Banking?
NAB Smart Statements are an exact replica of the current paper statements, are a legal document and have up to 7 years of statements available to you. Transaction History is a list of the most recent transactions on your account, up to 100 days.
How often do I receive my NAB Smart Statements?
You will continue to receive your statements at the same frequency as your paper statements. You simply receive them electronically rather than in paper.
How do I know when my NAB Smart Statements are available to view?
Each time your statement becomes available for viewing online we will send an email notification to your nominated email address advising you that your NAB Smart Statement is now available and ready to view in NAB Internet Banking. We will also send a message to your NAB Internet Banking message list.
Can I access NAB Smart Statements while overseas?
Yes, you can access NAB Smart Statements where NAB Internet Banking access is available.
Can I revert back to receiving paper statements?
Yes, you can request to receive paper statements at any time, you simply change your settings back to paper statements for any of your nominated account(s).
Will I receive my final statement when closing an account?
Yes, you'll receive a paper statement in the mail on closure of an account. Access to NAB Smart Statements within NAB Internet Banking will be available for the closed account if the account was registered for Smart Statements prior to closing it.
Why can't I access my NAB Gold Card statement?
From June 2008, you will be able to access your NAB Gold Credit Card Statements issued since January 2006. Currently NAB Gold Reward Credit Cards are not eligible for NAB Smart Statements.
Why am I still receiving a paper statement when I have registered for NAB Smart Statements?
If the account you have registered for NAB Smart Statements is a joint account, you will continue to also receive a paper statement. This is to ensure that all account holders have access to a statement. If you wish to discontinue paper statements for the account, please visit a NAB branch.
Why do I get a black screen in my browser when trying to open Smart Statements?
This problem may occur if you are using the Safari browser to access your statements and is a result of the way that Safari treats PDF documents. When you attempt to directly open a PDF in Safari (as opposed to downloading it to your computer), a black screen will be displayed while the PDF loads. This screen could be displayed for up to two minutes while the document loads. To avoid this problem, it is recommended that Safari users download Smart Statements to their computers before opening or disable the Safari Acrobat plugin.
Registration
Who can register for NAB Smart Statements?
To sign up to NAB Smart Statements you must be registered for NAB Internet Banking, have an eligible account and be an accountholder of the nominated account(s).
How can I register for NAB Smart Statements?
To register for NAB Smart Statements log into NAB Internet Banking:
- navigate to the "Account info" menu;
- select "View Statements";
- click the "Start" button on the "View your statements online" screen.
How many accounts can be registered to use the service?
There is no limit to the number of eligible accounts that you can register for NAB Smart Statements.
Do I need to be a NAB Internet Banking user to register for NAB Smart Statements?
Yes, you need to be registered as a NAB Internet Banking customer to be able to register for and access your statements online.
I have a joint account, can I register for NAB Smart Statements?
Joint account holders can independently opt-in to view statements online. In some instances, you may still receive a paper statement. This is to ensure that all account holders have access to a statement.
We have a joint account and receive a single statement, how does this work with NAB Smart Statements?
Both account holders can opt in independently to view statements online with no impact to one another. If you continue to receive a paper statement in the mail and wish to discontinue please contact NAB Internet & SMS Banking Support Team on 1300 651 656..
Do I need to advise NAB if I change my email address?
Yes, it's important to keep your email address up to date, to ensure we can notify you when statements are available.
Do I need to advise NAB if I change my mailing address?
Yes, from time to time we may need to contact you in writing via mail.
What happens if I don't receive email notification?
If you don't receive an email notification you need to check your settings including email address within NAB Internet Banking. If after 3 return deliveries to the latest nominated email address NAB cannot complete an email notification, you will revert back to paper statements. You will then need to re-register for NAB Smart Statements.
If you are concerned about your email notifications you should contact the NAB Internet & SMS Banking Support Team on 1300 651 656.
Security
How will account information be kept safe and private?
Your statements and account information will remain within NAB Internet Banking. We will email you notification that your statement is available to view via NAB Internet Banking.
Are there any Security Issues I need to be aware of?
Just to continue to keep your NAB Internet Banking password safe and secure. This is as important as ever. You also need to ensure that you close the window that opens to display your PDF statement to protect your statement information.
Usage
Can I access someone else's account statements?
No, only accountholders can access NAB Smart Statements via NAB Internet Banking. However, if a joint account holder is subsequently added to an eligible account, they may then access NAB Smart Statements for the account for a period before they became a joint accountholder to the account.
Will I be able to print my statements?
Yes, you will be able to print your Statements from within NAB Internet Banking.
Will I be able to save my statements?
Yes, you will be able to save your statements to your computer if required. Your statements will however be available any time 24/7 via NAB Internet Banking providing up to 7 years history.
Will I be able to access NAB Smart Statements when I close an account?
Yes, NAB Smart Statements will be available within NAB Internet Banking after an account has been closed if the account was registered for Smart Statements prior to closing it.
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