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Personal Finance > Internet Banking > Security > Padlock Issues

Padlock issues

NAB Internet Banking uses 128-bit SSL encryption to help ensure the security and confidentiality of your information. You cannot use this service unless you are 128-bit SSL enabled. Customers using Microsoft® Internet Explorer® for Windows® should check this by holding the mouse pointer over the padlock symbol Icon indicating secure session is enabled in Internet Explorer on the status bar at the bottom of the screen.

What if the padlock symbol is not displayed in the Microsoft® Internet Explorer® status bar?

Some versions of Microsoft® Internet Explorer® may not display the padlock symbol in the status bar. This is a known defect in Microsoft® Internet Explorer® versions 3.0, 3.01, 3.02, 4.0, 4.01, 5.x and may occur if the browser does not recognise a secure protocol or if you are viewing a secure web page, such as NAB Internet Banking, inside a frame.

To check the version number of Microsoft® Internet Explorer®:

  1. Select Help in the menu at the top of your browser toolbar.
  2. Select About Internet Explorer.

Although the padlock indicator does not appear on the status bar, Microsoft® states on the Microsoft® Product Support Services page that the connection is still secure.

To configure your browser to prompt you each time you enter or leave a secure web page:

  1. Select View or Tools from the toolbar.
  2. Select Internet Options.
  3. Select the Advanced tab.
  4. Scroll down to the Security section.
  5. Check the box to "warn if changing between secure and not secure mode".

For more information, please see the following article in the Microsoft® Product Support Services: Q154621 Secure Lock Indicator May Not Appear on the Status Bar

What if the Padlock symbol disappears when connecting to NAB Internet Banking?

In some versions of Internet Explorer®, the padlock symbol may disappear when you connect to NAB Internet Banking.

If you are using an earlier version of Internet Explorer®, this problem may be resolved by upgrading to Internet Explorer® 6 Service Pack 1 from the following address: http://www.microsoft.com/windows/ie/default.asp

Please Note: Internet Explorer® 6 Service Pack 1 is 16.3 mb in size. Depending on the speed of your connection, this may take a few hours to download. Internet Explorer® 6 Service Pack 1 requires the Windows® 98 operating system or above.

Microsoft, Windows and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

 
 
 
 
 
 
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