An apology and thanks to our customers.

On behalf of everyone at NAB I would like to offer our sincerest apologies and thanks to our customers for your ongoing patience and understanding as we work hard to fix the delays we have experienced in processing some payments and transactions.

I know that the delays have caused inconvenience and in some cases distress to many people.

I want to assure every NAB customer that your accounts and other banking products are secure and all payments will be processed and all account balances will be brought up to date.

I will also ensure that our customers are not left out of pocket as a direct result of these delays.

If you have been charged a fee or have incurred a cost from another institution as a result of these delays, please contact us on 13 22 65 and we will work with you to put things right.

I want to take this opportunity to also thank our people who have been working so hard to assist our customers during this time.

I want to especially thank the NAB staff in call centres, operations and technology and branches, including the 170 branches who opened over the weekend to assist customers’ access cash.

Thanks again for your patience. The issue that caused these delays has been rectified and all customer accounts are now being brought up to date. If you experience any problems as we are doing this please contact us so that we can assist you.

I will also ensure that regular updates are available on nab.com.au so that you will have the latest information.

Yours Sincerely,

Cameron Clyne.
CEO, National Australia Bank.