Features

13 BANK (13 22 65)

To call from overseas dial, +61 3 8641 9083

• Press for Telephone Banking
• Enter your NAB ID and Press
  (Your NAB ID is located on the back of your credit card or debit card)
• Enter your Password and Press

Main Menu

Select from one of the following options:

Press  for Account information

- Press for Account Balances

• Listen to your list of accounts
• Listen to your balance
• To repeat list of accounts, Press 8
• To enter account number, Press #
• To hear balances on all accounts, Press # #

- Press for Interest earned on your account

• Listen to your list of accounts
• Listen to the interest earned in the last financial year

- Press  to Hear your BSB and Account Number, or Credit Card number

• Listen to your list of accounts
• Listen to account details

- Press  for Loan payout quote menu

• Enter the proposed pay out date using 8 digits
• Listen to pay out figure of your loan (does not include any fees or government charges)

- Press  to Transfer Funds

• Select the "from" account
• Select the "to" account
• Enter the amount in dollars and cents, ignoring the decimal point, followed by the # key
• Listen to the confirmation message, if OK to transfer Press 1, to cancel Press 2
• Record your receipt number

- Press  to Create a Re-draw Option
(*Please note re-draw is only available for NAB variable rate Home Loans and Personal Loans*)

• Select the "from" account
• Select the "to" account
• Enter the amount in dollars and cents, ignoring the decimal point, followed by the # key
• Listen to the confirmation message, if OK to transfer Press 1, to cancel Press 2
• Record your receipt number

• Select the "from" account from the list presented
• Enter to BPAY® Reference Number and press #
• Enter the amount in dollars and cents, ignoring the decimal point, followed by the # key
• Listen to the confirmation message, if OK to continue, Press 1, to cancel Press 2
• Record your receipt number

- Press  for Transaction History

• Select account
• To list all account transactions, Press 1
• To list all account withdrawals, Press 2
• To list all account deposits, Press 3

- Press  to Order a Statement

• To order a current Statement, Press 1
• To order a copy of a previous Statement, press 2

- Press  to see if a cheque has been presented

• Search for a cheque number

- Press  to stop a cheque or a range of cheques

• To stop a single cheque, Press 1
• To stop a range of cheques, Press 2

- Press  to change your password

• Enter a new Password of 6-8 digits and Press #

- To speak with a customer service representative