Experiencing Financial Difficulty

What if my personal or financial circumstances change?

If you need to alter your repayments because of a change in your circumstances NAB has the flexibility to assist. Here are some options available :

• Apply to redraw extra funds on your loan (for eligible home loans & personal loans). You can arrange this via your internet banking facility or telephone: 13 22 65.
• Apply to put repayments on hold if you're ahead in your scheduled repayments. You can arrange this via your internet banking facility or by telephone: 13 22 65.
• If you are experiencing financial difficulty and believe that, due to your circumstances, you will not be able to meet your minimum loan/credit card repayments you can discuss this with our NAB Care team on 1800 701 599 or alternatively contact your Banker/Branch; this contact number is located on the top left hand corner of your issued account statements.

NAB also offers a wide range of insurances to protect your financial health in the event of unforeseen circumstances. These can be arranged through MLC Limited ABN 90 000 000 402 AFSL 230694, a wholly owned subsidiary of NAB, to give you added piece of mind. To find out more, speak with your banker/branch.

Experiencing financial difficulty?

Financial difficulty can mean something different for everyone. Perhaps you have lost your job, have an illness, are behind in your loan/credit card repayments or think that you might be unable to meet your repayment obligation in the future due to change in your circumstances.

NAB offers a number of options available to customers in situations that temporarily prevent individuals from meeting loan or credit card repayments. We understand that once in a while, life can throw you a curve ball that you weren't prepared for. It's important to stay in contact with us when this happens so that we can discuss options available to you. Everyone is different so it's important that we assess every situation on a case by case basis.

GPO BOX 4963WW
MELBOURNE. VIC. 3001

Our Budget Planner and the Savings Calculator have been designed to assist you with your plans...now and the future.

Where to find help:

• ACT - Care Financial Counselling Service - 02 6257 1788
• NSW - Credit and Debt Hotline - 1800 808 488
• NT - Anglicare Financial Counselling Service - 08 8985 0000
• QLD - Lifeline-Financial First Aid 1300 370 255
• SA - Uniting Care Wesley Adelaide 08 8202 5180
• TAS - Anglicare Financial Counselling Service - 1800 243 232
• VIC - Consumer Affairs Victoria - 1300 55 81 81
• WA - Financial Counsellors Association of Western Australia - 1800 889 364
  
  

Do you run a small business that's experiencing financial difficulty?

If you're a small business customer and need to alter your repayments because of a change in your circumstances, please contact your Business Banker or NAB Care Small Business on 1300 961 577.

Alternatively, if you know you'd like to apply for temporary relief, please complete the application for financial assistance (PDF, 707kb) and return it to the below address:

GPO BOX 4963WW
MELBOURNE, VIC 3001