Making a claim on your complimentary credit card insurance
Lost Card Cover
If you've lost your card and you have Lost Card Cover or VIP Lost Card Cover, please contact our Lost Card Cover service provider, Secure Sentinel, on 1800 022 043.
Purchase Protection Insurance
If something you've bought with your credit card is lost or stolen, it might be covered by Purchase Protection Insurance. (Not available on the NAB Low Rate Card.)
- For items you purchase with your Gold, Platinum or NAB flybuys Rewards Card see the NAB Card Insurance Policy Information Booklet (PDF, 175KB) for more information.
- For items purchased with our other cards (except NAB Low Rate card), see the NAB Purchase Protection Policy Document. NAB Purchase Protection Policy Document (PDF, 168KB).
- The insurer is Chubb Insurance Company of Australia Limited. You can make a claim by calling 1800 788 566.
Please note for purchases made prior to 1st June 2011, please see the relevant insurance booklet
NAB Card Insurances
NAB Gold, Platinum and NAB flybuys Rewards cardholders receive seven complimentary insurances. From the 1st of June 2011, when you purchase a minimum of $500 of your pre paid transportation costs (including by air, rail, road or watercraft) and/or accommodation and/or organised land tour costs all of which are inclusive of any charges, fees and/or taxes on your NAB Gold, Platinum or NAB flybuys Rewards Card, you could be covered if your overseas travel is cancelled, or you suffer from illness or become disabled while you're travelling overseas. There's also cover for lost luggage and documents, rental vehicle accidents, some missed connections.
The insurer is Chubb Insurance Company of Australia Limited and to make a claim please contact Chubb on 1800 788 566.
For emergency and medical assistance while travelling overseas contact Chubb on a reverse charge call to Australia: + 61 2 8907 5692
For details of the relevant insurance prior to the first of June please see the previous policy documentation which are listed below:
Applying for or renewing your Lost Card Cover
To add Lost Card Cover to your account, or if your Lost Card Cover (or VIP Lost Card Cover) has expired, please contact our Lost Card Cover service provider, Secure Sentinel.
You can also contact Secure Sentinel by calling 1800 022 043.
Lost Card Cover
For $59 a year you can have Lost Card Cover from Secure Sentinel.
Secure Sentinel offers to keep a confidential list of any cards that you'd want to cancel if you lost them. If you do lose any of those cards, Secure Sentinel will contact the issuer(s) to cancel the cards and help you order replacements. This is a 24 hour, 7 day service.
Secure Sentinel also offers:
- cover for any fraudulent use of the cards from the time you call them until they've called the card issuer
- help cancelling your Australian passport and organising a replacement from the nearest Australian Embassy
- an advance of up to $1000 cash for 30 days if your wallet is stolen (conditions apply)
- to temporarily block your mobile phone if it's stolen
- coded tags for your keys and luggage to help get them back to you if they're found
- registration of possessions you can identify through a serial number.
You can get more information, including the full terms and conditions (including terms and conditions) from Secure Sentinel on 1800 022 043.
Lost Card Cover is provided by Secure Sentinel Pty Limited. ABN 53 054 235 157 of 100 Arthur Street, North Sydney NSW 2060.
VIP Lost Card Cover (complimentary for 12 months)
Secure Sentinel offers to keep a confidential list of any cards that you'd want to cancel if you lost them. If you do lose any of those cards, Secure Sentinel will contact the issuer(s) to cancel the cards and help you order replacements. This is a 24 hour, 7 day service.
Secure Sentinel also offers:
- cover for any fraudulent use of the cards from the time you call them, until they've called the card issuer
- help cancelling your Australian passport and help you organise a replacement from the nearest Australian Embassy
- an advance of up to $1000 cash for 30 days if your wallet is stolen (conditions apply)
- to temporarily block your mobile phone if it's stolen
- coded tags for your keys and luggage to help get them back to you if they're found
- registration of possessions you can identify through a serial number.
You can get more information, including the full terms and conditions from Secure Sentinel on 1800 022 043.
VIP Lost Card Cover is provided by Secure Sentinel Pty Limited. ABN 53 054 235 157 of 100 Arthur Street, North Sydney NSW 2060.
Important information for recently upgraded NAB Platinum cardholders who made overseas travel purchases prior to 1 June 2011
If you have recently been upgraded to a NAB Platinum Credit Card from a NAB Gold Card, Velocity NAB Gold Card or NAB Qantas Gold Card, you can now receive the protection of the NAB Platinum Overseas Travel Insurance Cover.
In general, the cover provided by the NAB Platinum Overseas Travel Insurance Cover is broader than the cover you previously enjoyed under the NAB Gold Overseas Travel Insurance, including the provision of cover for journeys of up to six months’ duration (previously 90 days) and higher maximum benefit limits under the Luggage, Rental Vehicle Excess, Accidental Death and Missed Connection sections of the policy.
You should note, however, that the cover activation criteria under the Platinum cover is different, and require you to pay for the entire cost of your overseas return transport costs with your NAB Platinum Card account, rather than 50% or more of your prepaid transportation, accommodation and other itinerary costs.
In recognition of the fact that the change from Gold to Platinum Cover may adversely affect a small number of customers, we have agreed with the insurer that, for any claim up to 1 June 2011, your claim will be assessed by reference to whichever wording is the more generous, taking into account the individual circumstances of your claim.
