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This page has answers to many frequently asked questions about NAB's credit cards.
Credit cards
What is my NAB Identification Number?
Your NAB Identification Number (NIN) is a number that is issued to you when you become a NAB customer. It is located on the back of your credit card, at the top, and is 8 digits long. To reset or establish your NIN and Password please speak to a customer service representative on 13 22 65. Platinum Cardholders call 1300 730 213, 24 hours, 7 days
Can I transfer funds from my other NAB accounts to my NAB credit card accounts?
You'll find transferring funds between accounts is fast and easy with a NAB credit card. Upon successful application, you'll receive your NAB Identification Number (NIN), which is located on the back of your NAB credit card. This gives you access to NAB Telephone Banking and NAB Internet Banking1 - register by calling 13 22 65, 8am - 8pm EST, Monday to Friday.
Where is the 3 digit security number on my card?
It is located on the back of your credit card, and is the last three digits of the number that appears in the signature field of your credit card number.
How is interest calculated?
Interest for a statement period is calculated by applying the relevant daily percentage rate(s) (the account's annual percentage rate/s divided by 365) to the total "aggregated balance" of the account for that period. The daily percentage rate(s) can be found on your card account statement.
This means that the aggregated balance includes purchases, cash advance and special balances, and any interest charges shown on a statement of account which are outstanding.
Interest on each component (purchase, cash advance, and special) is calculated separately and then added together. Interest that is shown on a statement of account which is outstanding is calculated on each component at the rate applicable to that component.
Fees are not included in the aggregated balance and are not subject to interest charges.
To find out more about interest and how it is charged to your NAB Credit Card account, download the Facts about Credit Card Interest brochure.
For a complete explanation of how credit card interest is calculated refer to the terms and conditions for your credit card account.
What can I do to avoid or reduce my interest charges?
You can avoid or reduce interest charges by:
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using a credit card with an interest free period for purchases
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always paying off the full closing balance of your last statement by the payment due date (within cut off times)
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avoiding cash advance and cash equivalent transactions (as these generate interest as soon as they are assigned to your account)
What additional fees are there?
You can obtain a copy of the Guide to Fees and Charges - Personal brochure by:
What types of insurance are provided with my credit card?
There are a range of benefits available depending on what type of credit card you have.
For NAB Visa Standard Card, NAB Standard MasterCard, NAB Low Rate Visa Card, NAB Qantas Card, NAB Ant American Express Card with No Annual Card Fee, NAB Visa Mini, Velocity NAB Standard Cards and NAB Ant American Express Card with Rewards:
For NAB Gold cards, NAB Gold Rewards cards, NAB Qantas Gold Card, NAB Gold Ant American Express Card with Rewards and Velocity NAB Gold Cards:
For NAB Qantas Platinum Card:
How does NAB apply responsible lending to credit limit increases?
We apply responsible criteria to our lending to ensure, as much as we can, that we only lend to people who we believe will be able to repay the credit card debt. We also make available helpful tips and provide advice to our customers on how to better manage their credit card debts.
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We will not offer our customers a credit card limit increase if they have had a recent poor credit performance or if they are experiencing difficulties in meeting repayments on their NAB credit card. Examples of this could include:
- Missed payments
- High cash advance usage
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Our credit card limit increase selection criteria requires our customers to pass through a series of filters before we will offer them a credit card limit increase. Customers who are bankrupt, deceased, fraudulent, have a lost/stolen credit card, known to be in financial hardship, known to be unemployed or a pensioner are excluded from any credit limit increase offer.
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We will not send our customers a credit card increase offer if they have recently increased their credit limit.
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We provide our customers with information about easy methods to reduce their credit card balance such as paying more than the 'minimum payment'.
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We ensure the minimum monthly payment is not less than 2.5% of the outstanding balance (Unless they are in financial difficulty and we are assisting with reduced payments or have accepted a special offer where for a specified period either no interest or a concessional interest rate is charged and/or no repayment is required.)
What General Information does NAB offer on debt management?
With every credit limit increase offer we include the following information for our customers:
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How much the minimum monthly repayment would increase if the customer accepts the offer and spent up to their maximum credit limit.
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Recommend that the customer rejects the offer if their personal circumstances have changed and they are unsure whether they can meet the required minimum monthly repayments.
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Clear information on how the customer can request a lower credit limit than what is being offered and that they can reduce their credit limit at any time.
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Tips on how to manage their credit card account responsibly including increasing payments and highlighting that credit limit increase offers are optional.
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Encourage our customers to call us on 13 22 65 if they feel they are struggling to manage their repayments. Our debt management specialists can offer tailored advice and offer flexible restructuring of payment plans.
What is NAB Visa payWave?
NAB Visa payWave is a new contactless payment capability currently available on the NAB Low Rate Visa Card. NAB Visa payWave lets you pay for purchases under $100 without swiping or inserting your card, signing your name, or even entering your PIN. Simply hold your card in front of the payWave reader and in a matter of seconds your transaction is complete. You can still use NAB Visa payWave for larger purchases of $100 or more, but you will need to sign or enter your pin. You can use your NAB Visa payWave credit card at any merchant displaying the contactless indicator (shown below) on their contactless reader.
Of course you still can use your NAB Visa payWave card the "traditional" way (by swiping or inserting your card) at millions of worldwide locations where Visa is accepted.
More questions? Learn more about NAB Visa payWave.
Applying for a credit card
How can I apply for a NAB credit card?
There are many ways to apply for a credit card. You can either:
How long does the application process take?
Assuming the application is correctly completed:
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For Internet applications, you will receive a response within 60 seconds. In some cases, we need more information to process your application, and we will contact you within 5 business days. Then, please allow for 3 - 5 business days for you to receive your card, should your application be successful.
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Paper applications will be processed 4 business days from receipt. If you apply at a NAB branch, this is treated as a paper application. If you post your application please allow up to 10 business days then 3 - 5 business days for you to receive your card, should your application be successful.
- If you apply over the phone you will be notified of an outcome within 24 hours of your application. You should allow 3 - 5 business days to receive your card, should your application be successful.
How do I apply online?
Go to the credit card homepage or our cards comparison, pick the credit card that suits your needs and click on the 'apply now' button.
How can I check on the status of my application?
To check on the status of a current application you can either call 1300 361 138, 8am - 8pm EST, Monday to Friday or go into your local NAB branch and make an inquiry at the information desk. If you applied using the online application, please ensure you quote the Application Reference Number in your confirmation email.
Managing your credit card
How much do I need to pay from my monthly statement?
Your statement will show your minimum payment - you may always pay more. Your monthly payment is calculated as 2.5% of each component (purchase, cash advance) of the closing balance or $10, whichever is greater. You will also need to pay any past due or overlimit amounts.
If your statement has a closing balance of less than $10, the minimum payment will be the closing balance.
How do I avoid a late payment fee?
You can avoid a late payment fee by making the required payment shown on your statement by the due date every month.
What is a Purchase Authorisation?
When your credit card is swiped or your credit card details are manually entered, the system sends an approval and a hold is placed on the amount of funds required to complete the transaction. This is known as a purchase authorisation and it will reduce the amount of credit available on your account by the amount of the initial transaction. A purchase authorisation will appear in your Internet/Telephone Banking after every purchase you make with your credit card.
A purchase authorisation will keep a hold on funds for up to 5 business days. If the merchant does not process their banking within this timeframe, the hold will be released and the funds will become available again. Once the merchant has completely processed the transaction, the purchase authorisation will be removed and the correct description, merchant name and final transaction amount will appear on all electronic banking systems and on any future credit card statements. Note: merchants do have up to 6 months to finalise and bank a transaction.
How do I advise NAB of an unauthorised or unknown transaction on my NAB credit card account?
If you want to report an unauthorised or unknown transaction on your NAB credit card account, you can either call us on 13 22 65, 8am - 8pm EST, Monday to Friday, or visit the Manage your credit card page for more information and to download the purchases disputed transaction advice form, which you can post or fax to NAB to process. Platinum Cardholders call 1300 730 213, 24 hours, 7 days
How can I obtain or reset my NAB Telephone Banking password?
To register for NAB Telephone Banking or to reset your password, call 13 22 65, 8am - 8pm EST, Monday to Friday. Platinum Cardholders call 1300 730 213, 24 hours, 7 days
How do I set-up NAB Internet Banking?
You need to be registered for NAB Telephone Banking first. Call 13 22 65, 8am - 8pm EST, Monday to Friday and have your NAB Identification Number (NIN) ready. You will be issued with a PIN that will allow you to access both NAB Telephone Banking and NAB Internet Banking. Go to the Internet Banking page to register for the first time. Platinum Cardholders call 1300 730 213, 24 hours, 7 days
How do I change my credit limit?
Customers who are registered for NAB Internet Banking can request to have their credit limit increased or decreased online. Simply login to NAB Internet Banking and select 'Credit Card Credit Limit' from the 'Apply Now' menu.
If you don't have access to NAB Internet Banking, you can request an increase or a decrease of your credit limit by filling out the form available in the Manage your credit card section of this website and sending it to us.
Credit limit increases are subject to NAB's credit assessment criteria. If you need to request to decrease your credit limit urgently, please call 13 22 65, 8am - 8pm EST, Monday to Friday. Platinum Cardholders call 1300 730 213, 24 hours, 7 days
How do I add or remove an additional cardholder from my card account?
Visit the Manage your credit card section of this website to download the PDF form to request another person as an additional cardholder on your account. The additional cardholder must be over 16 years of age, and all transactions are the responsibility of the primary cardholder.
You can request to remove an additional cardholder by calling 13 22 65, 8am - 8pm EST, Monday to Friday. Platinum Cardholders call 1300 730 213, 24 hours, 7 days
How can I order a replacement credit card?
You can visit your nearest NAB branch or call customer service on 13 22 65, 8am - 8pm EST, Monday to Friday. Platinum Cardholders call 1300 730 213, 24 hours, 7 days
What do I need to do when my credit card is about to expire?
You will automatically be sent a replacement credit card to the address that NAB holds for you, one month prior to your expiry date. However in some cases the credit card will be delivered to a branch. If this is the case you will be notified by a letter to advise which branch your credit card will be delivered to. The same PIN applies if you currently have one.
What do I do if my credit card has expired?
If you haven't received your replacement card in the mail, call 13 22 65, 8am - 8pm EST, Monday to Friday, and advise the customer service agent. Platinum Cardholders call 1300 730 213, 24 hours, 7 days
What do I do if my card has been lost or stolen?
If your card has been lost or stolen call 1800 033 103 (within Australia) or +61 3 8641 9083 (from overseas) 24 hours, 7 days a week.
Travelling with your credit card
What are the fees when I use my credit card overseas?
For cash advances via overseas ATMs you will be charged a minimum fee of $4 or 1.5% of the Australian Dollar cash advance amount posted to your credit card account, whichever is greater. Internet or Telephone Banking transactions will be charged at a minimum fee of $1 or 1% whichever is greater per cash advance transaction. Please refer to A Guide to Fees and Charges - Personal Banking Fees on the rates, fees and charges section of this website for the fees applicable to cash advances via other channels.
Transactions on your NAB credit card conducted in other currencies (whether they originate overseas or in Australia) also attract a NAB Foreign Currency Processing Fee. Please refer to the Guide to Fees and Charges for details of this fee.
Can I access my linked accounts on my NAB credit card at an overseas ATM?
For all NAB credit card products except all NAB American Express Cards, you can access your linked accounts, as long as your account is linked before you start your travel and providing the ATM gives you the option to select cheque or savings.
How do I make a payment to my credit card while I'm away?
There are a number of options:
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NAB Internet Banking - Register before you go and you can conveniently transfer money between your NAB transaction accounts and your NAB credit card account.
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NAB Telephone Banking - Use NAB Telephone Banking from overseas to pay your bills or make credit card payments. To call from overseas dial +61 3 8641 9083. This is not a collect call, so costs will be incurred by yourself.
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Direct Debit - You can also instruct NAB to take a direct debit from a nominated account to pay your NAB credit card account. Download and complete the form in the Manage your credit card section of this website.
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Telegraphic transfer - To make a telegraphic transfer to a NAB credit card from overseas you will need to supply the following information to the financial institution you are using overseas:
Your credit card number
National Australia Bank Limited
5th Floor, 383 King Street
West Melbourne VIC 3004
Australia
SWIFT Address NATAAU3303M
The incoming payment will be processed by International Payments into the credit card account you supply. A $5 fee will be charged per transaction. The overseas financial institution may charge a fee directly to you to process the transfer.
Can I use a non-chip credit card in other countries?
Yes. A credit card without a chip can continue to be used in the same locations as a chip credit card. However, in some countries you may be asked to use your PIN instead of signing to authorise your purchase or you may even be asked for both a PIN and a signature. For this reason, we recommend that you always know your PIN when travelling overseas.
Travelling to the UK and Europe - Customers travelling to the UK or Europe should not be concerned about card acceptance if they have a non-chip credit card. Merchants should continue to accept foreign-issued, non-chip cards. In addition, payment terminals being used in the UK and Europe can identify a non-chip card. When the card is inserted, the terminal will know if a PIN or signature is required and will provide prompts accordingly. If you encounter a problem with a merchant, you can ask them to swipe the card and follow the prompts on the terminal.
If you require further assistance when overseas please call:
Visa Global Customer Assistance: +1 443 641 2004
MasterCard Global Assistance: +1 636 722 7111
American Express Global Assistance: +61 2 9273 2730
- Terms and conditions apply and are available upon registration for the service. Fees and charges may be payable.
- Purchase Protection Insurance for NAB Visa Standard, NAB MasterCard, Velocity NAB Visa Cards and NAB Visa Mini cardholders is issued by Zurich Australian Insurance Limited ABN 13 000 296 640, AFSL 232507, of 5 Blue Street, North Sydney, NSW 2060. The terms, conditions and exclusions of Purchase Protection Insurance are specified in the Purchase Protection Insurance Policy Document [PDF 104kb] and may be amended from time to time.
- National Australia Bank Limited has obtained Purchase Protection Insurance, Extended Warranty Insurance and NAB Gold Overseas Travel Insurance under Master Policies issued by American Home Assurance Company ABN 67 007 483 267, AFSL 230903. The benefits of Purchase Protection Insurance, Extended Warranty Insurance and NAB Gold Overseas Travel Insurance are extended to all NAB Gold cardholders. The terms, conditions and exclusions for these insurances are specified in the NAB Gold Insurance Policy Document and may be amended from time to time. Please note: for Emergency and Medical Assistance while travelling overseas - please contact AIG Assist on reverse charge call to Australia +61 (2) 9251 4298. This overseas assistance service is subject to the terms and conditions of the NAB Gold Insurance Policy Document. Please read the entire Policy Document to ensure it meets your requirements. For more information please call 1800 339 667 or visit nab.com.au
- National Australia Bank Limited has obtained NAB Overseas Travel Insurance, Interstate Flight Inconvenience Insurance, Transport Accident Insurance, Domestic Hotel Burglary Insurance, Purchase Protection Insurance, Extended Warranty Insurance and Price Protection Insurance under Master Policies issued by American Home Assurance Company ABN 67 007 483 267, AFSL 230903. The benefits of NAB Overseas Travel Insurance, Interstate Flight Inconvenience Travel Insurance, Transport Accident Insurance, Domestic Hotel Burglary Insurance, Purchase Protection Insurance, Extended Warranty Insurance, and Price Protection Insurance are extended to NAB Qantas Platinum cardholders. The terms, conditions and exclusions for these insurances are specified in the NAB Platinum Policy Information Booklet and may be amended from time to time. Please note: for Emergency and Medical Assistance while travelling overseas - please contact AIG Assist on reverse charge call to Australia +61 (2) 9251 4298. This overseas assistance service is subject to the terms and conditions of the NAB Platinum Policy Information Booklet. Please read the entire Policy Information Booklet to ensure it meets your requirements. For more information please call 1800 788 566 or visit nab.com.au
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® Registered trademark of American Express Company
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