Manage your NAB Visa Debit card or NAB Debit Card
Lost or stolen cards
If your card is lost or stolen call us as soon as you can on 1800 033 103 (within Australia) or +61 3 8641 9083 (from overseas) 24 hours, 7 days a week.
Replacing damaged cards
You can order a replacement for a damaged card in any NAB branch or by calling us on 13 22 65 from 7am-9pm Mon-Fri, or 8am-6pm on weekends (AEST/AEDT).
We'll send you a new card, which you should receive within 5-7 days.
Destroy damaged cards by cutting them in half diagonally through the magnetic strip and chip (if your card has one).
Forgotten your PIN?
If you can't remember your PIN, we can help you:
- over the phone on 13 22 65 from 7am-9pm Mon-Fri, or 8am-6pm on weekends (AEST/AEDT)
- in any NAB branch.
You have three chances to key the correct PIN. After that we protect your account by locking it until the next day.
If we send you a new PIN you should receive it within 5-7 days.
Using your card overseas
Our Travel centre has everything you need to know about your options for taking money with you when you go overseas, and accessing and managing your accounts while you're away.
NAB Visa Debit cards work at most overseas ATM on the PLUS network – just look for the PLUS sign.
Fees
If you use your NAB Visa Debit card overseas the NAB fees are:
- $4 per withdrawal at an overseas ATM
- $1 per balance enquiry at an overseas ATM
- 2% transaction fee for all foreign currency transactions (calculated in Australian dollars using Visa's exchange rate at the time).
These NAB fees don't apply if you have a NAB Flexiplus Mortgage or NAB Private Tailored Package.
Regardless of your account type, individual ATM providers may also impose their own additional charges.
NAB Gold Visa Debit comes with overseas travel insurance
Like our Visa gold credit cards, NAB Gold Visa Debit cards include complimentary NAB Gold Overseas Travel Insurance. Please note that an annual NAB Gold Visa Debit card fee of $20 applies per card for all NAB Gold Visa Debit cards linked to a NAB Classic Banking account or NAB Retirement Account.
Upgrade to a NAB Visa Debit card
If you have a NAB Debit Card with your NAB Classic Banking or NAB Retirement Account you can upgrade to a NAB Visa Debit card online.
You need to be at least 18 years old to upgrade online.
Daily limits on NAB Visa Debit cards
There's a daily limit on your NAB Visa Debit card:
- NAB Gold Visa Debit: $2,000 per day
- NAB Visa Debit: $1,000 per day
This limit applies to:
- all cash withdrawals, and
- EFTPOS purchases you make using the "savings" or "cheque" button.
Any purchases you make through the Visa network – for example through EFTPOS using the "credit" button or shopping online – don't count towards your daily limit. The only limit on these purchases is your account balance.
Additional NAB Visa Debit cards
You can attach a second NAB Visa Debit card to your account at no extra charge. This lets a second person access the account with their own card.
You can request additional NAB Visa Debit cards:
- by phone on 13 22 65 from 7am-9pm Mon-Fri, or 8am-6pm on weekends (AEST/AEDT)
- in person at any NAB branch.
As the primary accountholder, you're responsible for every transaction on the account, regardless of the card used.
When your card expires
Your card expires on the last day of the month shown on the front of the card. We'll post you a new card before your old card expires.
Once you've received your new card, destroy your old one. Cut it in half diagonally through both the magnetic strip and chip (if your card has one).
If you should have received a new card but it hasn't arrived yet, see us in any branch or call us on 13 22 65 from 7am-9pm Mon-Fri, or 8am-6pm on weekends (AEST/AEDT).
