Switching to NAB is easy. Simply open a NAB smart everyday banking account and we'll help you transfer your regular payments and credits including your salary from your current bank account to your new NAB account.
Find out more about if your credit or debit card details have changed.
Four easy steps to switching your bank account
Step 1: Open a NAB smart everyday account
You can open an account in one of three ways, whichever is the most convenient for you:
Step 2: Identify your regular direct debits and direct credits
Once you've opened a NAB smart everyday account you will need to identify the regular payments coming in and out of your current everyday account. To do this you can check your statements or ask your current financial institution for a list of the following:
- Money going out of your account, your regular direct debits and periodical payments eg. phone bills, gym membership etc.
- Money coming into your account, your regular direct credits eg. your salary, share dividends etc.
Step 3: Switch your payments to your new NAB account
Once you have identified your regular direct debits and direct credits you will need to switch these to your new NAB account. To do this you will need to contact each organisation directly to update your details.
If they request something in writing you can use the NAB Switching tool to help you generate letters outlining your new details which you can then print, sign and send
If you would prefer not to use the switching tool, but instead fill out the forms manually, please click here for the letter templates.
Step 4: Finalising your switching
Now that you have switched to NAB, have you:
- Updated any other regular payments you've setup in NAB Internet Banking?
- Checked that all of your payments have been switched? (Including your salary, direct debits, direct credits and share dividends)?
- Closed your old account(s)?
Need some help switching your bank account?
Have you read our Frequently Asked Questions? If you would like to talk to someone in person then simply call 13 22 65 or Visit your nearest NAB branch.
We can also assist with contacting organisations to switch your regular payments. Bring a list of your direct debits, direct credits and periodical payments into a NAB branch and we can help you.
For more detailed information, download our switching help brochures:
New credit or debit card details
If you have switched the payments, credits and periodical payments coming out of your everyday account or if you are an existing NAB customer and your credit or debit card details have changed you may need to switch the payments coming out of your credit or debit card. Here are some simple steps.
- Look at past statements to identify and make a list of the regular payments you have setup using your previous card details. You can use this template to help you keep track of your payments.
- Switch your payments by contacting each organisation you have payments with
- by phone with your new card details
- using this letter template that you can print, sign and send, to authorise your new card to be debited
For more information on regular payments you can download this fact sheet.
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