Your NAB Debit, Credit, Prepaid or Payment Card, Personal Identification Number (PIN), NAB Telephone Banking/NAB Internet Banking or any Online Prepaid Card Management Services passwords, SMS Security code or Authentication Device ,are the key to accessing your accounts electronically and therefore keeping them secure is very important.
These tips are designed to help keep your NAB Debit Card, Credit Card, Prepaid Card, PIN, Telephone/Internet Banking passwords, any Online Prepaid Card Management Services password, SMS Security Code and Authentication Device secure and assist you to prevent the misuse of these. You must inform anyone authorised to use your account of these tips.
The ePayments Code (formerly known as Electronic Funds Code of Conduct) sets out in full the situation where you could be liable for unauthorised electronic transactions involving your card, password, Authentication Device, NAB ID or PIN. Your liability for such losses is determined by the ePayments Code (formerly known as Electronic Funds Code of Conduct), rather than these tips. Refer to ASIC's consumer guide to the ePayments Code (formerly known as Electronic Funds Code of Conduct) at www.moneysmart.gov.au for more information.
To help protect your card, you must:
- sign the back of your card immediately on receipt;
- not let anyone else use your card – including a family member or friend;
- regularly check that you still have your card;
- take reasonable steps to protect your card from loss or theft;
- ensure that you retrieve your card and receipt after making a transaction;
- notify us immediately if you become aware that your card has been lost or stolen, or has been used by someone else;
- destroy your card on the expiry date by cutting it diagonally in half (including any embedded microchip on the card; magnetic strip and security code); and
- not use an ATM or other equipment if anything about it appears unusual.
Password, PIN and Telephone/Internet Banking security
To help protect your PIN and Telephone/Internet Banking password, you must:
- not disclose your PIN, Telephone/Internet Banking password, NAB ID, SMS Security Code or any other passwords to anyone including a family member or friend;
- not enter your password into a web page which has been accessed by a link from an email, even if the email may appear to have been sent by NAB. When accessing NAB Internet Banking you should always enter www.nab.com.au into your browser using the keyboard of your computer;
- take care to prevent anyone else seeing your password or PIN being entered in electronic equipment;
- not write or indicate your PIN on your card, Authentication Device or account statements, even if it is disguised;
- try to commit your PIN, Telephone/Internet Banking password or any other password to memory and not write or indicate your PIN, Telephone/Internet Banking password or any other password anywhere;
- notify us immediately if you become aware that your PIN or Telephone/Internet Banking password or any other password record has been lost or stolen, or known or used by someone else;
- not choose a PIN, Telephone/Internet Banking password or any other password which has an easily retrieved combination (for example, repeated numbers or letters);
- not choose a PIN, Telephone/Internet Banking password or any other password that is easily identified with you (for example, your birth date, car registration, telephone number or your name or part of it);
- change PIN (not available with NAB Traveller Card) and passwords regularly; and
- not record NAB Telephone Banking/NAB Internet Banking passwords with your NAB ID.
How do I avoid hoaxes and scams?
- Pause and think – be aware of email, internet and telephone hoaxes and scams. If you are suspicious call us on 13 BANK (132265) and select the option to speak to a customer service representative. .
- Don't respond to any unsolicited email or telephone call requesting your PIN, code or password, even if the email or telephone call appears to come from NAB. We'll never ask you to disclose your security details in this way.
- Ensure your computer has the latest security software and operating system updates applied. Vendors regularly release these updates as ‘patches'. You can also download these for free from the vendor's website.
- Always use NAB lnternet Banking or any Online Prepaid Card Management Services in an environment you trust; be cautious when using computers in public places, such as internet cafes, hotels and airport lounges. Consider locking your password.
- When accessing NAB lnternet Banking, use the computer keyboard to enter www.nab.com.au into your browser.
- You can also visit the Australian Consumer Fraud Taskforce website called "SCAMwatch" at www.scamwatch.gov.au/
How do I reduce the risk of identity theft?
- Secure your letterbox to help prevent mail being stolen. Thieves have been known to use personal details.
- Notify us immediately of any change to your address and contact details.
- Before their disposal, ensure documents containing personal information are destroyed properly or shredded.
When must you notify us?
As soon as you become aware or suspect that:
- Your PIN or any other codes or password you use with your account becomes known to someone else.
- Your card or Authentication Device had been misused, lost or stolen.
- There is an error, unauthorised access or transaction on your account.
- Your mobile phone is lost or stolen and your mobile phone number is registered for SMS Security or SMS Banking.
Always check your transaction history or statement as soon as you receive it to ensure there are no errors or unauthorised transactions.
If any of the previous points occur, immediately change your password and notify us on:
1800 033 103 (Freecall 24 hours)-lost/stolen card, NAB ID, PIN or authentication device.
13 22 65 – To advise us of any changes to your address by selecting the option to speak with a Customer Service Representative. Alternatively, SMS Security registered customers can change their address and contact details within NAB Internet Banking.
1300 651 656 – NAB Telephone Banking/NAB Internet Banking password and unauthorised transactions, loss or theft of your SMS Security or SMS Banking registered mobile phone.
NAB Traveller Card:
1800 098 231 (Free Call 24 hours)* – Lost/Stolen, Password Reset
(*Within Australia; for O/Seas numbers when travelling, please refer to the NAB Traveller Card PDS available online at nab.com.au/travellercard)
For more detailed information on NAB's Electronic Banking Security tips, simply call into your nearest branch, phone us on 13 22 65 or visit www.nab.com.au/SecurityTips
For information on definitions used in this brochure please refer to the relevant Product Disclosure Statement, Terms and Conditions or other disclosure document available from National Australia Bank Ltd.