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At NAB, we'd like to make it easy for you to get the information you want.
Please select the way you would like to contact us from the list below.
Did you know?
NAB Internet Banking users can send us general or account related enquiries through the Internet Banking secure messaging service.
Login now and select 'contact us' to send your enquiry. 
Online enquiries
Send us an online enquiry from the list below and we will respond to your request as soon as possible.
Internet Banking
Website and technical enquiries
Questions about Personal products and services
Questions about Business products and services
Contact a NAB Financial planner
Feedback and dispute resolution
Shareholder and dividend enquiries
Telephone enquiries (Common telephone numbers)
Speak with one of our customer service representatives about the range of NAB products and services.
| Enquiry Type |
Contact Number |
| Telephone enquiries |
13 22 65
Mon-Fri 7am - 9pm
Sat-Sun 8am - 6pm |
| Personal Banking |
13 22 65
Mon-Fri 7am - 9pm
Sat-Sun 8am - 6pm |
| Business Banking |
13 10 12
Mon-Fri 7am - 9pm
Sat-Sun 8am - 6pm |
| Agribusiness Banking |
13 10 12
Mon-Fri 7am - 9pm
Sat-Sun 8am - 6pm |
| NAB Internet Banking |
1300 651 656
Mon-Fri 7am - 9pm
Sat-Sun 8am - 6pm |
| NAB Telephone Banking |
13 22 65
7 days - 24 hours self service |
| Personal Lending & Investments |
13 13 12
Mon-Fri 7am - 9pm
Sat-Sun 8am - 9pm |
| NAB Insurance |
13 29 28
Mon-Fri 8am - 7pm
Sat 9am - 5pm |
Opening hours
Find your nearest NAB location or service
Other phone numbers
| Service |
Hours of operation |
NAB Telephone Banking
13 22 65
+61 3 8641 9083
With your NAB ID and password, you can use our self-service Telephone Banking to obtain account information,transaction history, order statements, transfer funds, pay your NAB credit card, conduct bill payments, stop cheques and more. |
24 hours a day,
7 days a week. |
NAB Online Trading
13 13 80
+61 8 9282 8585
For stockbroking orders; information about the NAB Online Trading service; technical enquiries and general enquiries, please call the NAB Online Trading Call Centre
To have your NAB ID password reset, please call the NAB Customer Service Centre (see below). |
8am - 7pm AEST / AEDT,
Monday to Friday.
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NAB Customer Service Centre
13 22 65
+61 13 66 22
(For customers who are speech security registered and calling from overseas)
+61 3 8641 9083
(For all other overseas enquiries)
For complex enquiries relating to your accounts , changes to account details, password resets and all other general enquiries, please call the Customer Service Centre and enter your NAB ID and password. |
Mon-Fri 7am - 9pm
Sat & Sun 8am - 6pm |
Home Loan Servicing Centre
13 22 65
+61 3 8641 9083
For enquiries relating to the servicing of your home loan or secured personal loan, including balance and payout information, adjustments to automatic payments, statement information and assistance with redraw on existing loans. |
Mon-Fri 7am - 9pm
Sat & Sun 8am - 6pm |
NAB Internet Banking
1300 651 656
+61 3 8641 9886
For enquiries relating to NAB Internet Banking, including technical support and SMS security, please call the Internet & SMS Banking Support Team. |
Mon-Fri 7am - 9pm
Sat & Sun 8am - 6pm |
NAB Collections
1300 135 323
For enquiries on collections for overdue payments or to place a call back regarding payment. Collections can also help if you are experiencing financial difficulty with any NAB product and would like to discuss your options
If you are overseas please call + 61 3 9322 7000
SMS Return line - 1300 659 493 |
8am - 8pm,
Monday to Friday.
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NAB Small Business Collections
For enquiries about overdue payments on Commercial Cards, SMS messaging or to place a call back regarding payment. The Team can also help if you're experiencing financial difficulty with any NAB Small Business product and would like to discuss your options.
Contact us on 1300 797 371 |
8am - 6pm, AEST/AEDT
Monday to Friday.
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Personal Lending and Investments
13 13 12
+61 3 8641 9083
You can phone this number to apply for or obtain information on home loans, credit cards, personal loans, term deposits and transaction accounts. |
Mon-Fri 7am - 9pm
Sat & Sun 8am - 9pm |
Fly Buys
13 11 16
If you have any enquiries regarding points, participating businesses or rewards, contact the Fly Buys service centre. |
9am - 7pm AEST / AEDT,
Monday to Friday,
(Excluding national
public holidays). |
National Australia Financial Management
13 22 95
This phone number gives you access to the National Australia Financial Management (NAFM) enquiry line. NAFM's product range includes superannuation, investment and insurance products. |
8am - 6pm AEST / AEDT,
Monday to Friday. |
NAB Equity Lending
1300 135 145
For all information relating to your margin lending enquiries. |
8.30am - 5.30pm AEST / AEDT, Monday to Friday. |
Business Enquiries
13 10 12
+61 3 8641 9937
For information on business accounts or business lending rates this is the number to call. |
Mon-Fri 7am - 9pm
Sat & Sun 8am - 6pm |
NAB Merchant Solutions
1300 338 767
For all enquiries or information requests about NAB's range of merchant services to meet your business needs. |
8am to 6pm AEST / AEDT,
Monday to Friday |
NAB Merchant Service Centre
1300 369 852
For assistance with your existing merchant services including technical assistance with your terminal or to make changes to your merchant service. |
24 hours a day, 7 days a week. |
National KeyAuth
13 25 15
Call National KeyAuth to obtain authorisation
on credit card transactions. |
24 hours a day,
7 days a week. |
Users who are Deaf, Hearing or Speech Impaired
Customers who are deaf or have a hearing or speech impairment can call through the National Relay Service:
- TTY users phone 13 36 77 and ask for 13 22 65
- Speak and Listen (speech-to-speech relay) users phone 1300 555 727 and ask for 13 22 65
- Internet relay users connect to the National Relay Service and ask for 13 22 65
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8am - 8pm AEST / AEDT,
Monday to Friday. |
Lost & Stolen Credit Cards/Flexicards
1800 033 103
If you are overseas, call + 61 3 8641 9121, 24 hours a day, 7 days a week.
Call this number immediately if your NAB credit card or debit card is lost or stolen. |
24 hours a day,
7 days a week. |
| * View more useful credit card phone numbers. |
Feedback
1800 152 015
Call this number to tell us your suggestions, concerns or compliments. |
Mon-Fri 7am - 9pm
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Registered Office/Service of Notices
In accordance with section 109X of the Corporations Act 2001, all statutory notices (subpoenas, writs, garnishee orders, notices to produce etc)served on NAB are required to be posted or hand delivered to our registered office addressed to:
The Proper Officer
National Australia Bank Ltd
Level 4 (UB4440)
800 Bourke St
Docklands VIC 3008
Service of statutory Notices will not be accepted via fax.
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