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About Us > Policies & Practices > Customer Care > Personal Banking Exception Fees

Personal Banking Exception Fees

NAB understands that some customers may find our fees confusing.  We have produced this summary to help you understand exception fees, when they apply and how you could avoid them.  

What are exception fees?

Exception fees are avoidable fees.  They are charged in exceptional circumstances such as when you exceed the available funds in your account or are late in repaying your account.

Available funds are the credit balance of your account plus any approved facilities (eg. an overdraft facility) or limits (such as your credit card limit).

These fees include:

You could avoid these fees through managing your day to day banking and ensuring you have the right product to meet your banking needs.

Which accounts do they apply to?

It’s important to note that not all fees apply to all accounts.  The table below summarises which accounts these fees apply to.

  Transaction & Savings1 Home Loans   Personal Loans  Credit Cards NAB Portfolio Facility 
Reference Fee

Dishonour Fee/Dishonoured Payment Fee (Inward)

Dishonour Fee (Outward)

Periodical Non Payment Fee

 

Over Limit Fee  

Late Payment Fee

Personal Project Loan only

Default Fee

  1.  Includes transaction accounts linked to a home loan (eg where there is a line of credit)


When are they charged?

Fee  When it applies  Amount of Fee
Reference Fee Applies when you make a payment that exceeds your available funds and NAB pays the transaction. $30 per day
Dishonoured Payment Fee(Inward – cheque & direct debit payments)  Applies when a cheque or direct debit payment that is used to pay your credit card or Personal Project Loan is dishonoured by the paying bank. Nil
Dishonour Fee (Outward payments including direct debit)  Applies when you make a payment that exceeds your available funds and NAB dishonours the transaction.  $30 per item 
Periodical Non Payment Fee Applies when a periodical payment is deferred due to insufficient available funds in your account. $30 per item
Over Limit Fee Applies when the balance of your account first exceeds your approved credit limit during the statement period. $25 per occurrence
Late Payment Fee  Applies when the payment due on your credit card or Personal Project Loan is not paid on or before the due date.No fee will be charged where the balance of your account is less than $50. $30 per occurrence
Default Fee  Applies when your loan repayment is overdue and a collection letter is issued. $35 per collection letter

For more information about fees and charges, please refer to the NAB Personal Fees & Charges guide  

How can I avoid these fees?

The simplest way to avoid these fees is to operate your account within its normal limits.  To help you achieve this we have listed below some handy tips that will help you keep track of your accounts and manage your day-to-day banking.

Managing your day to day banking

  • Check your account balance regularly via NAB ATMs, NAB Telephone Banking and NAB Internet Banking
  • Know when direct debits or periodical payments will withdraw funds from your account. You may consider changing the date to ensure they happen just after you receive your pay
  • Make sure you have the funds to cover any cheques or payments you make
  • Wait for cheques you have deposited to be cleared before you try to use the funds
  • Have your salary credited into the account that your direct debits are paid from
  • Arrange for a direct debit to pay your credit card or Personal Project Loan
  • Combine or consolidate any individual everyday bank accounts to help you manage cash flow activities to cover direct debits, periodical payments etc
  • Consider applying for an overdraft facility to ensure that funds are available on your account

Read more about avoiding fees and charges with our handy hints and tips

Choosing the right product for your banking needs

If you are a holder of Commonwealth Pensioner Concession Card, Commonwealth Health Care Card, Commonwealth Seniors Health Card, Department of Veterans Affairs Card you may be eligible for NAB’s Concession Card Account which is exempt from Reference, Dishonour and Periodical Non Payment fees.

If you regularly need to exceed the balance of available funds in your account you can apply for an overdraft facility, which allows you to overdraw your account up to an approved limit.

To find out more about overdrafts or the NAB Concession Card Account, drop into your local NAB branch and talk to your banker about your options, or call 13 13 12, 8am – 9pm, EST 7 days a week.

More information on NAB Concession Card Account

If you are not eligible for a NAB Concession Card account, there may be other ways to minimise fees and charges. 

Find out more about managing your banking with NAB