NAB Social Responsibility Advisory Council
National Australia Bank (NAB) has operated a community stakeholder forum or council since 1998 to hear directly about the issues of importance to the community on banking related matters.
This forum is now called the NAB Social Responsibility Advisory Council (SRAC) and is co-chaired by the Rev. Tim Costello, CEO World Vision and Cameron Clyne, NAB Group CEO. The Council comprises external members and NAB executives and has a pivotal role to provide NAB with strategic advice, feedback and counsel in relation to NAB’s social responsibility strategy and activities. An honorarium is paid to members of the council, excluding NAB representatives, with members meeting quarterly.
Council Objectives
- To provide input, guidance and advice into NAB’s social responsibility strategies and activities.
- To assist NAB define issues of materiality to be addressed through social responsibility strategies and programs.
- To advise NAB on relevant customer, people and community issues, including emerging issues, trends and best practice.
- To receive reports regarding the progress and effectiveness of NAB’s social responsibility strategy and activities.
- To provide feedback on the performance and adequacy of NAB’s social responsibility strategy and activities.
- To commission research into specific issues relevant to NAB’s social responsibility strategy and priorities.
- On an annual basis, to report formally on the activities of the Social Responsibility Advisory Council.
The original stakeholder forum now operates as the NAB Social Responsibility Council (SRAC).
Council Co-Chairs
Tim Costello AO
Tim Costello (Co-Chair) is Chief Executive of World Vision Australia, Australia's largest overseas aid organisation. Tim has long been recognised for articulating the social conscience for Australians having led many debates on international and domestic issues, including gambling, urban poverty, homelessness, reconciliation and human rights. Tim served as a Baptist Minister from 1987 to 2004.
In 2004, Tim was named Victorian of the Year and in 2005 was awarded an Officer of the Order of Australia (AO). He was Victorian Australian of the Year in 2006.
Cameron Clyne
Cameron Clyne (Co-Chair) became Group Chief Executive Officer of National Australia Bank and a Director of the National Australia Bank Board in January 2009.
Cameron was previously Managing Director and Chief Executive Officer of BNZ from January 2007, with responsibility for its strategic positioning and performance, and over 5000 employees. During this time he also served as Chairman of the Bank of New Zealand Save the Kiwi Trust and the New Zealand Bankers Association.
Cameron joined the Group in 2004 as a member of the Group Executive Committee, working on a range of strategic issues as Executive General Manager, Group Development, and Executive General Manager, Customer Solutions.
Prior to joining NAB, Cameron’s extensive experience in the financial services industry included more than 12 years with PricewaterhouseCoopers, culminating in leading the Financial Services Industry practice in Asia Pacific, prior to the acquisition by IBM Consulting. During his consulting career he worked with many of the world’s leading banks in Australia, New Zealand, Europe and Asia.
In 2008 Cameron was one of 245 individuals selected as a Young Global Leader by the World Economic Forum. The Forum of Young Global Leaders is a unique community of up to 300 people worldwide, who dedicate part of their time to jointly address global challenges including health, education, the environment, global governance and security, and development and poverty.
Council Members
Paula Benson
Paula Benson is General Manager, Corporate Responsibility at the National Australia Bank. In this role she is responsible for strategic community and reputation initiatives, corporate responsibility and community marketing.
Paula is a leading Corporate Affairs professional with more than fifteen years experience in large Media, Service and Resource sector organisations. She has extensive knowledge of government relations, community and stakeholder engagement, communications and issues management.
Prior to joining NAB, Paula held senior roles in business and the media including General Manager Corporate Affairs at Alcoa of Australia, Manager Public Affairs at RMIT University and Producer of A Current Affair on Channel 9.
Paula is currently a Director of the Port of Melbourne Corporation and Chair of Ovarian Cancer Australia. Paula has also managed her own consulting business and provided strategic advice to corporations, small business and NFPs on Government Relations, Corporate Communications, Community & Stakeholder Engagement, CSR & Issues Management.
Paula holds a Master of Arts in Journalism from the University of Technology, Sydney and a Bachelor of Arts from the University of New South Wales.
Hon Steve Bracks
The Hon Steve Bracks was one of Victoria’s longest serving Premiers, entering Parliament as the Member for Williamstown in 1994. As Victoria’s 44th Premier, Mr Bracks became one of the State’s most successful Premiers winning three consecutive elections. After almost eight years as Premier, Minister for Multicultural Affairs and Minister for Veterans’ Affairs, Mr Bracks retired in 2007.
In addition to his work on NAB’s Community Advisory Council, Mr Bracks advises NAB on a range of corporate social responsibility issues in his role as Executive Adviser to the Group CEO.
Mr Bracks holds three major honorary positions, as an Adviser to the Prime Minister of Timor-Leste, Xanana Gusmao, as an Honorary Professorial Fellow at the University of Melbourne and as an Ambassador for the Victorian Opera company. He is also a Director of Jardine Lloyd Thomson Australia Board, a Senior Adviser to KPMG and Vice-Chairman of the AIMS Financial Group Advisory Board.
Andrew Demetriou
Andrew Demetriou is the Chief Executive Officer of the Australian Football League which administers the 16-team national football competition and guides the game of Australian Football. Since taking on the CEO role in 2003, Andrew has overseen the growth of the game which currently has more than 638,000 participants around Australia, including 161,000 children taking part in NAB AFL Auskick.
Under his leadership the AFL developed the Next Generation strategy designed to secure the future of Australian Football from the elite AFL competition right through to community football. The AFL has also developed programs that provide greater access to the game to indigenous and multicultural communities.
Andrew is also Public Appeal Chairman for the Olivia Newton John Cancer Centre and is the father of three young girls.
Ms Patricia Faulkner AO
Patricia Faulkner is Chair of the Prime Minister’s Social Inclusion Board and a member of the COAG Reform Council. She also chairs the Boards of Peter Mac Cancer Centre and Jesuit Social Services and is a Board member of St Vincent’s Health Australia.
From April 2007 to December 2010, Ms Faulkner was a Partner at KPMG. From August 2000 until March 2007 Ms Faulkner was the Secretary of the Victorian Department of Human Services.
In 2008 Patricia was awarded an Officer of the Order of Australia for services to the field of Health and Social Policy.
Lisa Gray
Lisa Gray leads NAB Personal Banking, an Australia-wide team of approximately 10,000 people. NAB Personal Banking consists of a number of divisions including its three distribution businesses: NAB Retail, NAB Partnerships and Direct Banking.
The NAB Personal Banking team is responsible for delivering banking products and services to more than three million retail and small business customers, through 750 retail branches, and kiosks Australia-wide. It also offers banking services through its Customer Contact Centre, self-service bank, Advantedge subsidiary, offering business services to independent mortgage intermediaries and wholesale funding to mortgage managers.
Prior to her current appointment, Lisa held a range of senior leadership roles at NAB including Executive General Manager and Chief Operating Officer, Retail Banking; Regional General Manager, Retail Financial Services and General Manager, Deposits and Retail Transactions. Before joining NAB, Lisa was CEO of MLC Wealth Protection, CEO and Managing Director of Plum Financial Services and a member of the executive team at AXA, Australia and NZ.
Lisa won a Telstra Businesswoman's award for medium-sized enterprises and has received the prestigious Rupert Murdoch Scholarship for leadership and management. Lisa is also a member of Chief Executive Women.
Lisa enjoys adventure activities including jet skiing and hang-gliding, keeping fit, wine and Italian culture and spending time with her husband and two children.
Andrew Hager
Andrew Hagger is Group Executive, Corporate Affairs & Marketing with NAB, and is a Director of MLC. As Group Executive, Corporate Affairs & Marketing, Andrew is responsible for corporate affairs, corporate responsibility, government affairs and public policy, marketing, sponsorships and events.
Andrew joined the NAB group in 2008, after serving 21 years at PricewaterhouseCoopers in a number of capacities, including as Melbourne Managing Partner, and as a member of PwC’s Firmwide Leadership Team.
He is currently Chair of the Olivia Newton-John Cancer & Wellness Centre Appeal Committee, and is on the boards of the Melbourne International Jazz Festival and the Centre for Books, Writing & Ideas. Previously, Andrew was a board member of The Global Foundation and the Christian Schools Association.
Andrew has a Masters of Applied Finance degree (Macquarie University), a Bachelor of Economics degree (University of Adelaide) and is a Fellow of the Institute of Chartered Accountants in Australia.
Andrew is married to Pam and has three children. He has a keen interest in sport, music and the arts.
Joseph Healy
Joseph Healy was appointed Group Executive Business Banking in March 2009, from his previous position as Executive General Manager of National Australia Bank’s business and private banking.
Joseph is responsible for the bank’s relationships with SME, Corporate and Institutional clients in Australia, as well as Leveraged and Acquisition Finance, Integrated Capital Solutions, Financing Products and Working Capital Services.
Prior to joining NAB in early 2007, Joseph was Managing Director, Global Client Relationship Banking at ANZ Bank. Joseph worked in London for Lloyds Bank, CIBC World Markets and Citicorp. A career banker, his experience covers debt and equity capital markets, corporate and structured finance, private equity, risk management and relationship management.
A graduate of the University of London - London Business School, Joseph holds a MSc and MBA and is the author of a corporate finance textbook.
Betty Hounslow
Betty Hounslow has worked in a wide range of community organisations for over 30 years. Her current position is Deputy Chief Executive of The Fred Hollows Foundation. She is involved across all areas of the organisation - from the development of international blindness prevention and domestic Indigenous health programs, to fundraising, education and advocacy initiatives and finance and administration.
From 1994 to 2001, Betty was the Director of the Australian Council of Social Service (ACOSS) - the peak body for the community welfare sector in Australia.
Kirsty Jennings
Kirsty Jennings is Senior Manager Stakeholder Relations and Communications for Corporate Responsibility at the National Australia Bank. In this role she is responsible for encouraging dialogue between senior executives at the bank and consumer and community representatives.
Kirsty joined NAB from Ernst & Young where she was an Executive Director in the Climate Change and Sustainability Services team, providing advice to Australia’s leading organisations on corporate responsibility and climate change strategy and reporting. Kirsty has a degree background in Environmental Science and has also worked extensively in the local government and not-for-profit sectors.
Mark Joiner
Mark Joiner was appointed Executive Director, Finance of National Australia Bank in March 2009. In July 2011, Mark joined the JBWere Board as Chairman.
In late 2007 Mark was appointed Group Chief Financial Officer from his previous position as Group Executive General Manager New Business and Development. Mark originally joined National Australia Bank as a member of the Australian Executive Committee in 2006. Prior to joining NAB, Mark was Chief Financial Officer and Managing Director, Head of Strategy and Mergers & Acquisitions for Citigroup's Global Wealth Management business, based in New York. Before entering banking, he was with strategy consulting firm, Boston Consulting Group for 16 years, working out of various Australian and US offices.
Mark is Co-Chair of National Australia Bank’s Group Diversity Forum and a Founder’s Board Member of Flora and Fauna Australia, an organisation committed to conservation of threatened species and ecosystems. Mark is also a director of Aurora Vineyard Limited.
Mark is originally from the UK where he qualified as a Chartered Accountant, and has an MBA with distinction from the University of Melbourne.
Catriona Lowe
Catriona Lowe is co-CEO of the Consumer Action Law Centre (CALC) - an independent, not-for-profit, campaign-focused consumer advocacy, litigation and policy organisation based in Melbourne. As well as individual case work, CALC is an active lobbyist for credit related issues.
Catriona is also the current Chair of the Consumers’ Federation of Australia, a member of the Board of the Financial Ombudsman Service and a member of the Victorian Motor Car Traders' Guarantee Fund Claims Committee.
Prior to joining CALC, Catriona was a Director in the Australian Competition and Consumer Commission's Policy and Liaison Branch. She was Deputy Director and the first Principal Solicitor of the legal practice at Consumer Law Centre Victoria and spent five years in practice as a litigation lawyer. She has undertaken consumer advocacy on issues affecting Australian consumers across a range of markets including financial services.
Jillian Segal
Jillian Segal is a non-executive NAB director. Her skills and experience include over 20 years as a lawyer and regulator, appointed Commissioner and then Deputy Chairman for the Australian Securities and Investments Commission (1997 to 2002) and as Chairman of the Banking & Financial Services Ombudsman from 2002 to 2004.
Prior to these appointments, Jilllan was an environmental and corporate partner and consultant at Allen Allen & Hemsley and worked for Davis Polk & Wardwell in New York.
Jillian is a graduate of Harvard BA, LLB, LLM (Harvard), FAICD.
Steve Tucker
Steve was appointed CEO of MLC in 2004 and is a member of the NAB Group Executive Committee. MLC & NAB Wealth, which includes the recent acquisitions of Aviva and JBWere, provides investment, superannuation, insurance and private wealth solutions to individual investors and corporate customers. MLC also offers quality financial planning and advice through its financial planning networks.
Steve joined MLC in 1988 and has held a number of senior roles including heading up MLC's Retail Investments business and leading MLC's Advice businesses, where he was responsible for MLC's partnership with financial advisers.
Steve's extensive experience in the wealth management industry means he is ideally placed to provide leadership and insight into the evolution of this industry. Over recent years, MLC has led the industry transition towards a fee for advice model, a process it began in 2006 when MLC first challenged the industry to drop commissions, improve transparency and engender greater trust in the advice profession.
Steve is a Director on a number of NAB Company Boards. He is also a Director on the FSC Board, a Member of the FPA, a Fellow of Finsia and a Senior Associate of the ABA.
Marilyn Webster
Marilyn Webster is the Manager of the Policy and Research Unit at Good Shepherd Youth & Family Service, a community agency with a long history of action and advocacy for people on the margins. She has worked for over 20 years with government and church organisations in direct service and in program and policy areas.
Marilyn serves on boards including the International Council of International Social Service, MacKillop Family Services, Victorian Council of Social Service and ACOSS.
