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How often have you tried to use frequent flyer points to book and pay for a flight, only to find there are no frequent flyer seats available? Or they can't accommodate the time, destination or number of seats you want? The new generation National Gold Rewards loyalty program helps members avoid the typical frequent flyer frustrations. The National has joined with leading travel agency Harvey World Travel to deliver a loyalty program that allows you to "fly anytime, with any airline". Through an agreement with Harvey World Travel, National Gold Rewards Program members can redeem rewards points for a complete travel package, including flights, accommodation and car hire - and use cash or credit to top up if you haven't got enough points. "Now our members can use National Gold Rewards Points to fly anytime, with any airline", Mr George Beatty, General Manager, Cards Australia, National Australia Bank, said. "National Gold Rewards Program members will have the benefit of all the latest competitive pricing and discounted travel offers through Harvey World Travel. "Gone are the days of being frustrated because there are no frequent flyer seats on the flight you want. With the new generation National Gold Rewards Program, if there are seats available on any of over 80 of the world's leading airlines, they're yours", Mr Beatty said. Changes to the National Gold Rewards loyalty program announced recently are designed to provide customers with greater choice, flexibility and control. The loyalty program also allows members to redeem rewards points for wealth creation products, and get their rewards faster, with bonus points. Other changes to the National Gold Rewards Program include: - Top Up - if you don't have enough points to claim a travel or wealth creation reward, you can make up the difference with cash, or credit
- New Reward Providers - such as FOXTEL cable and satellite subscriptions, and Budget Car & Truck Rentals
To accommodate the enhancements the program will charge a $33 annual membership fee, or members can redeem 4,500 National Gold Rewards points. The conversion rate for Qantas Frequent Flyer Points will be increased from one for one to 1.5 National Gold Rewards Points for 1 Qantas Frequent Flyer point. The National has also invested significantly in its Call Centre operations and on-line processing so that redeeming National Gold Rewards is easier and faster. Mr Beatty said the changes were driven by extensive research conducted by the National into consumer needs, and independent research by groups such as frequentflyers.com.au which indicated areas of consumer dissatisfaction with existing frequent flyer programs. "The new generation National Gold Rewards Program provides our members with the choice, flexibility and control they are looking for. "And it comes with all the benefits of the National Gold Card, including the very competitive interest rate of 15.5%p.a - up to 2% below some other competing loyalty cards", Mr Beatty said. National Gold Card holders not wishing to join the rewards program will retain all other benefits associated with the National Gold Card. The National has begun an extensive direct mail and advertising campaign to promote the new generation National Gold Rewards Program.
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