NAB Alerts - Frequently Asked Questions

General

Getting started

Mobile phone and email requirements

Usage

General

What are NAB Alerts?

NAB Alerts enable you to keep up to date with your personal finances via an alert.

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What types of NAB Alerts can I receive?

Once you‘re registered for NAB Alerts you can receive the following alerts:

  • Balance alerts - receive a scheduled account balance via email or SMS either daily, weekly, fortnightly or monthly. You can also select to receive your alerts at either 8am, 11am, 2pm or 5pm (AEST/AEDT).
  • Credit Card payment reminder alerts - request a credit card payment reminder up to 7 days before the payment due date via either email or SMS.

    Note: Your credit card alert reminder will only be sent when you have a minimum payment due. These alerts are intended as a reminder and are not a substitute for checking payment due dates and your statements.
  • Funds transfer alerts - request to receive notification of the success or failure of a NAB Internet Banking Funds Transfer via SMS and also request to notify another mobile number of the success of the payment

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How much do NAB Alerts cost?

NAB Alerts are available at no charge. Your normal mobile service provider charges, if any, may apply.

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What accounts can I receive NAB Alerts on?

Personal transaction accounts

Personal savings and investment accounts

Credit cards

  • Selected NAB Personal Credit Cards (excludes JB Were and HomeSide branded credit cards)
  • NAB Commercial Credit Cards (Credit Card payment reminder alerts only)

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What if my account isn’t eligible for NAB Alerts?

If you have an older account that isn’t eligible for NAB Alerts, you can consider upgrading your account to a new Smart everyday banking account.

You can apply online - it's quick and easy and all you need is your BSB and account number.

Apply to swap accounts now.

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Getting started

Who can register for NAB Alerts?

To sign up to NAB Alerts you must be registered for NAB Internet Banking with a Primary NAB Identification Number, have an eligible account and be an account holder of the nominated account(s).

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How do I set up NAB Alerts?

You can register for NAB Alerts online via NAB Internet Banking. Simply login to Internet Banking, select ‘Settings’ then ‘NAB Alerts’ from the main menu.

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How do I set up a credit card payment reminder?

To set up a credit card payment reminder, simply login to Internet Banking and open ‘NAB Alerts’ from the 'Settings' menu. In this screen, please select your credit card account from the drop down menu. There will then be a ‘Payment reminder’ column in your table of NAB Alerts settings. To create a reminder select the check box and the number of days before your payment date you would like to receive your reminder.

The credit card payment reminder alert is available at no charge.

You can also get help by calling the Internet and SMS Banking Support Team on 1300 651 656.

Note: Your credit card alert reminder will only be sent when you have a minimum payment due. These alerts are intended as a reminder and are not a substitute for checking payment due dates and your statements.

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Can I modify or cancel my NAB Alerts?

Yes, you’re able to cancel or modify your alerts at any time. Simply login to Internet Banking, select ‘Settings’ then ‘NAB Alerts’ from the main menu. Alternatively, you can call the Internet and SMS Banking Support Team on 1300 651 656 who’ll assist you to update your NAB Alert settings.

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Mobile phone and email requirements

Can NAB Alerts be used on all mobile phones and with all mobile service providers?

Yes. NAB Alerts can be used with all Australian mobile phone handsets and Australian mobile service providers that allow you to receive SMS messages.

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What happens if I change my mobile phone number or email address?

You can update your mobile phone number and email address at any time in Internet Banking under the Settings - NAB Alerts or by calling the NAB Internet & SMS Banking Support Team on 1300 651 656.

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Can I use NAB Alerts on more than one phone or email address?

No. You can only activate NAB Alerts on one mobile phone number and one email address. If you change your mobile phone number or email address, you can update these details in Internet Banking under the Settings - NAB Alerts or by calling the NAB Internet & SMS Banking Support Team on 1300 651 656.

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Usage

When will I receive the NAB Alert?

You can select to receive your account balance alerts at either 8am, 11am, 2pm or 5pm (AEST/AEDT). You can also choose the date of your first Alert when you set it up in Internet Banking.

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How is my balance calculated?

For savings and transactions accounts, your balance may include any uncleared funds. For example, a cheque that has not been cleared will be included in the balance. This means that your balance may be greater than the funds available for you to access, at the time of the alert.

For credit cards, the balance may include transactions that you have made but which have not yet been processed by the merchant's bank. For example, if you buy something today from a shop, your balance alert will include this in the balance displayed even though the transaction has not been finalised and officially processed.

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How current is my Alert?

Information contained in the NAB Alert will be current at the time NAB creates the NAB Alert rather than as at the time of receipt or delivery. If delivery of the message is delayed by your mobile phone provider or email service provider, the balance may be out of date.

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Can I receive alerts from more than one mobile phone or email address?

No. You can only activate NAB Alerts on either one mobile phone number or email address. If you change your NAB Alerts mobile phone number or email address, you can update these details in NAB Internet Banking under the Settings - NAB Alerts or by calling the NAB Internet & SMS Banking Support Team on 1300 651 656.

Please be advised that updating your mobile number for NAB Alerts will also update your mobile number for SMS Banking.

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What if I don’t receive an alert?

Please confirm that your mobile number and email address are correct in NAB Internet Banking under Settings - NAB Alerts.

If after 5 consecutive return deliveries to the nominated email address NAB cannot complete an email alert, your NAB Alerts will be disabled and a secure message will be sent to you via NAB Internet Banking. You will then need to re-register for NAB Alerts.

If you are concerned about your NAB Alerts you should contact the NAB Internet & SMS Banking Support Team on 1300 651 656.

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What should I do if my phone is lost or stolen?

If your phone is lost or stolen you should contact NAB Internet and SMS Banking Support Team on 1300 651 656 and also report it to your mobile service provider. They will then apply a block to ensure access is stopped.

You can also log in to Internet Banking under the Settings - NAB Alerts option or call the NAB Internet and SMS Banking Support Team on 1300 651 656 and disable NAB Alerts access on your accounts. You can then register your new mobile phone number and reactivate your NAB Alerts.

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Can NAB let me know that my money has been transferred to another account successfully?

Yes. When you create a funds transfer in NAB Internet Banking, you can request an SMS that tells you whether your funds transfer is successful. Simply select 'Notify me of the success or failure of this payment' in the New funds transfer screen.

Funds transfer notification alerts are available at no charge.

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Can NAB let somebody else know that I've transferred money into their account?

Yes. When you create a funds transfer in NAB Internet Banking, you can set up a payment confirmation SMS to any mobile number that you choose. Simply select 'Notify other person of the success of this payment', then enter the mobile number. If you like, you can include a personal message.

Funds transfer notification alerts are available at no charge.

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What happens if I switch my account to one that isn’t eligible for NAB Alerts?

If you switch your account to one that is not eligible, you will cease to be able to access that account via NAB Alerts.

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* The Internet & SMS Banking Support Team is available from 7am-9pm Monday to Friday and 8am-6pm Saturday and Sunday. (AEST/AEDT)