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Recently the Internet Banking Industry in Australia and other organisations around the world have been subjected to various spoof - hoax email and phishing scams.
Spoof - hoax emails are sent randomly to thousands of email addresses in the hope that they will find banking customers. They intentionally give the false impression that they have been sent by a real company (such as NAB) and are designed to deceive recipients into revealing their confidential security information, such as Internet Banking login details.
Generally these emails contain a link to a fraudulent website which looks identical to the genuine site. Recipients are requested to enter their User Id (NIN) and password (PIN), often on the premise of "confirming your security details". These are then recorded and used by fraudsters to steal your funds.
NAB Internet Banking matters will only be communicated electronically via the secure messaging facility within Internet Banking.
NAB will never ask you to disclose your password
Report any suspected spoof - hoax email or phishing scam to spoof@nab.com.au To ensure that we know as soon as possible of any spoof- hoax email and phishing scams relating to NAB, we need your help in alerting us to anything you consider suspicious. This will ensure we can respond quickly to investigate the scam and minimise the chances of our customers being deceived.
If you have received an email claiming to be from the National Australia Bank regarding Internet Banking, let us know by forwarding the email to spoof@nab.com.au
Copy our email address (above) and paste it into your email and then forward the entire scam email - (including the full header information) to us. Please do not forward the email as an attachment or alter the subject line in any way.
Please Include the following details in your email to us:
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Your name
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NAB Identification Number (if a NAB customer)
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Additional comments
Within 15 minutes we will send you an automatic system generated response, which will not address you by name.
We investigate every spoof email reported.
Please Note: The email address spoof@nab.com.au must only be used to report suspected spoof emails or hoax websites claiming to be from the National Australia Bank. If you believe your Internet Banking information has been compromised, or you notice a transaction you did not initiate, change your Internet Banking password immediately and contact the Internet & SMS Banking Support Team via the details below:
Internet & SMS Banking Support Team
Ph: 1300 651 656
The Internet & SMS Banking Support Team hours are located on the Internet Banking Contact us page.
For other matters not related to Internet Banking, please visit NAB's Contact us page.
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