Report spoof/hoax emails

Important: NAB will never ask you to disclose your password via email. NAB Internet Banking matters will only be communicated electronically via the secure messaging facility within Internet Banking.

  • Pause and think – be aware of email, Internet and telephone hoaxes and scams. If you are suspicious call us on 1300 651 656.
  • Don't respond to any email or telephone call requesting personal information, even if they appear to have come from NAB. NAB will never ask you to disclose your details in this way.

If you believe your security or personal information has been compromised or you notice a transaction you did not initiate, please call the Internet Banking support team on 1300 651 656, 7am-9pm Mon-Fri or 8am-6pm on weekends.

Help us fight scams by alerting us to suspicious activity as soon as possible
  • Report any NAB related scams to spoof@nab.com.au including your name and any comments.
  • Where possible please forward the entire scam email with full header information – some email clients allow this with an option of sending as an attachment.
  • We’ll email you an automated response in 15 minutes to acknowledge your report. This will not address you by name.
  • We will investigate every spoof email reported.

 

  • Check our latest security alert to see examples of recent phishing or hoax activity against NAB.
  • Report any non NAB related scams to SCAMwatch, an independent website run by the Australian Competition & Consumer Commission (ACCC).

For non Internet Banking enquiries, please visit NAB's Contact us page.